Fully Remote Business Program Manager

Job Overview

This is a fully remote, contracted position offering a pay rate of $33.62 per hour for a duration of 12 months. The position involves spearheading operational programs within a dynamic, cross-functional sales and business environment.

Primary Responsibilities

• Manage multiple operational projects from inception to completion, ensuring timely delivery within defined scope, budget, and quality standards.
• Facilitate coordination among cross-functional teams, organize status meetings, oversee project schedules, and uphold stakeholder accountability.
• Collaborate with internal departments and external vendors to plan and implement business solutions effectively.
• Monitor sales funnel metrics, pipeline analytics, trial conversion rates, key performance indicators, and overall operational outcomes.
• Create and maintain dashboards and reports utilizing Salesforce CRM, Microsoft Forms, Excel, and other reporting instruments to deliver actionable business insights.
• Identify inefficiencies in processes and deploy scalable enhancements to advance operational efficiency and governance.
• Standardize documentation, workflows, and project management approaches to ensure consistency across programs.
• Track project risks, dependencies, milestones, and resource usage, while regularly updating leadership on progress.
• Apply project management techniques to resolve complex business challenges independently.
• Drive continuous improvement initiatives aimed at optimizing business operations and customer success procedures.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum of five years' experience in program/project management, sales operations, business operations, or customer success operations.
• Proven capability in leading cross-functional operational projects from planning through execution.
• Solid knowledge of project management methodologies and operational best practices.
• Hands-on experience with Salesforce CRM and in-depth familiarity with sales pipeline reporting.
• Advanced analytical skills, including experience producing dashboards, reports, and KPI tracking systems.
• High proficiency in Microsoft Excel.
• Demonstrated expertise in business process improvement, documentation, governance, and workflow optimization.
• Strong communication, organizational, and stakeholder engagement skills.
• Able to juggle multiple priorities effectively in a fast-paced setting.
• Preferably certified as PMP or currently pursuing PMP certification.