Head Housekeeping Supervisor

Job Overview

City Centre Rotana Doha is looking for enthusiastic and dedicated housekeeping professionals committed to delivering exceptional guest service and innovative solutions to enhance the guest experience.

Key Responsibilities

• Delegate daily tasks to Housekeeping Supervisors and Room Attendants while maintaining an active presence on guest floors.
• Monitor the condition and proper cleaning and storage of housekeeping equipment.
• Oversee the prudent and safe use and storage of cleaning chemicals, ensuring maintenance issues are promptly reported and resolved.
• Supervise all vacuuming, polishing, carpet care, and general cleaning activities, ensuring they meet professional standards and adhere to schedules.
• Organize and conduct training sessions for team members, clarifying their roles and required standards.
• Possess in-depth knowledge of all housekeeping products and services.

Qualifications and Experience

Candidates should ideally hold a hospitality degree with proven experience in hotel housekeeping departments. Proficiency in written and spoken English, strong interpersonal skills, and effective problem-solving capabilities are essential. Familiarity with computers and Opera software is considered a plus.

Competencies and Skills

The successful candidate will be approachable and empathetic, demonstrating cultural sensitivity and a focus on quality and attention to detail. You must show initiative consistently and lead by example with a hands-on style. The ability to work efficiently under pressure in a dynamic environment and collaborate with a diverse team and guests is essential. Additional competencies include:

• Understanding of hotel operations
• Effective communication skills
• Business-oriented planning
• People supervision
• Cultural awareness and inclusivity
• Operational oversight
• Team collaboration
• Flexibility and adaptability
• Customer-centered approach
• Drive for achievement