Housekeeping Supervisor/Executive

About Centre Point Hospitality

Established in November 1988, Hotel Centre Point is a prestigious 5-star establishment located in Nagpur, Maharashtra. The hotel features 136 well-appointed rooms, 14 banquet facilities, and various dining venues including a fine-dining restaurant, a 24-hour coffee shop, and a custom buffet area. Known for exceptional service, the hotel provides 24/7 room service catering to diverse guest needs. The hospitality group is growing with new properties planned in Navi Mumbai, Amravati, and Goa, presenting future growth opportunities.

Role Summary

This full-time, on-site Housekeeping Supervisor/Executive position is based at Hotel Centre Point in Nagpur. The professional in this role will oversee housekeeping functions in guest rooms, public zones, and back-of-house areas, ensuring cleanliness standards and presentation meet the hotel’s high expectations. Supervisory duties include managing room attendants, assigning daily responsibilities, conducting inspections, and ensuring policies and safety protocols are strictly followed.

Additional key responsibilities include collaboration with the laundry department, managing inventory of linens and cleaning products, and maintaining accurate documentation of daily housekeeping activities. The incumbent will work closely with front office and food & beverage teams to promptly address guest requests and professionally resolve service concerns. Providing guidance and training support to housekeeping staff is also an essential function of this role.

Key Qualifications and Skills

• Proven leadership capabilities in supervising housekeeping teams, task allocation, performance evaluation, and staff mentoring.
• Thorough knowledge and practical experience in maintaining room cleanliness, public area upkeep, and proper handling of cleaning materials and equipment.
• Competence in laundry operations management including linen coordination, quality assurance, and timely processing of guest and hotel laundry.
• Strong interpersonal skills demonstrating excellent customer service and effective communication with guests, peers, and management.
• Prior supervisory housekeeping experience in a hotel environment, preferably in a 4 or 5-star setting.
• Educational background including a diploma or degree in Hotel Management or related hospitality field is favorable but not mandatory based on experience.
• Strong attention to detail, effective time management, organizational skills, and adaptability to work various shifts including weekends and holidays.
• Basic understanding of hotel safety, hygiene, and infection control protocols.