- ಅನುಭವ
- 3+ ವರ್ಷಗಳು
- ಸಂಬಳ
- —
- ತೆರೆಯುವಿಕೆಗಳು
- 1
- ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ
- 2 ಗಂಟೆಗಳ ಹಿಂದೆ
- ಕೆಲಸದ ಮೋಡ್
- ಮನೆಯಿಂದ ಕೆಲಸ ಮಾಡಿ
- ವಿದ್ಯಾಭ್ಯಾಸ
- ಡಿಪ್ಲೊಮಾ
- ಅರ್ಹತೆ
- Professionals with a vocational or diploma-level qualification and 3+ years of relevant IT support, helpdesk, hardware, or technical call centre experience can apply.
- ಪುನರಾರಂಭ
- ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ
ಕೆಲಸದ ವಿವರ
Job purpose
Emirates is looking for an IT Operations & Support Technician to join its technology team in Dubai. The role exists to keep IT services running smoothly by handling incidents, completing service requests, supporting deployments, and performing preventive maintenance according to established procedures and standards. The position plays an important part in meeting service targets, limiting disruption, and making sure issues are closed efficiently.
What you will do
- Deliver strong support to both internal teams and external customers while meeting defined service quality measures and performance targets.
- Keep customers updated on the progress of incidents and service requests, including warnings when an issue may miss its service level target, and gather closure confirmation and feedback.
- Escalate urgent or high-impact issues to the manager without delay so the right action can be taken to reduce business disruption.
- Handle incident resolution and inbound/outbound support calls, ensuring service quality aligns with agreed expectations and KPIs.
- Work to resolve as many issues as possible on the first contact and route unresolved matters to the correct support team when needed for the fastest outcome.
Qualification and experience
This role requires a vocational qualification or diploma equivalent to 12+2, along with at least 3 years of experience in information technology, hardware support, or an IT helpdesk/technical call centre environment.
Knowledge and skills
The position calls for experience in customer support and operational support, along with practical understanding of ITIL, ServiceNow, operating systems, Active Directory, and Azure administration. You should also be able to troubleshoot hardware problems in PCs and other end-user devices, as well as issues related to applications, operating systems, and networking. Familiarity with remote administration tools such as RDP and deployment platforms like SCCM and Intune is also expected.
Technology Command Center
You will be part of the Technology Command Center (TCC), which acts as the central hub for IT operations. The team works around the clock, supports major incident management and resolution, manages real-time technical and business communication, responds quickly to critical IT issues, and provides specialist CritSit support for applications experiencing repeated failures. The TCC also monitors operations closely to maintain strong service levels.
Salary and benefits
This role offers an attractive tax-free salary in Dubai, along with travel-related benefits that include discounts on flights and hotel stays worldwide. Emirates also highlights the opportunity to live and work in a fast-paced, cosmopolitan city.
Additional information
The role is based in Dubai, Dubai, United Arab Emirates. Emirates states that this is a full-time position. The job is associated with the Technology Command Center, which operates 24/7.