IT Support Specialist

About Xanadu

Xanadu is a hub of innovation, learning, research, collaboration, and problem solving. We are building unprecedented technologies aimed at addressing some of the world’s toughest challenges, creating impactful global change.

Your Responsibilities

• Serve as the primary contact for IT support inquiries within the company.
• Diagnose and resolve hardware, software, and networking problems efficiently to support staff activities.
• Configure and install servers, laptops, desktops across Windows, MacOS, and Linux platforms.
• Set up peripherals such as monitors, keyboards, and docking stations for users.
• Manage user onboarding and offboarding processes including account creation and hardware setup.
• Provide support for audio and visual equipment during meetings and presentations.
• Maintain up-to-date IT documentation covering procedures and common troubleshooting steps.
• Organize modifications to software and hardware including moves, adds, and changes.
• Administer user accounts and permissions to ensure proper access controls.
• Assist in installing and testing new applications, enhancements, and bug fixes.
• Conduct inventory control and periodic hardware audits.
• Monitor systems for alerts and minor incidents, escalating critical issues appropriately.
• Participate in occasional weekend IT duties or off-hours technical tasks as required.

Qualifications and Experience

• Diploma or Bachelor's degree in Computer Science, Information Systems, Computer Engineering or similar fields, or equivalent professional experience.
• Between 1 to 5 years of experience in IT-related roles.
• Proficient in Linux, macOS, and Windows operating systems.
• Understanding of fundamental networking and cybersecurity principles and best practices.
• Attention to detail and capacity to perform effectively in fast-paced, high-pressure environments.
• Experience working within agile delivery frameworks.
• Willingness to participate in on-call rotations and occasional weekend IT responsibilities.

Preferred Skills

• Familiarity with scripting languages such as Python or Bash, used for automation and debugging tasks.
• Experience using tools like GitHub and Ansible for configuration management and version control.
• Background in startup environments where adaptability and wearing multiple hats is valued.

Additional Information

This is a newly created position at Xanadu. The salary range is CAD 70,000 to 90,000 annually, with the exact figure dependent on location, experience, and internal company standards. Equity options and benefits will also be offered.

Xanadu upholds firm values that shape the company culture and are fundamental to our operations. The company promotes equal employment opportunities and seeks candidates from diverse backgrounds. We work to build an inclusive, safe, and equitable environment where all employees feel valued and respected. Accommodations can be provided during recruitment on request.

Please note that artificial intelligence tools may be used during applicant screening and assessment; however, all final hiring decisions are made by human recruiters. Contact details for privacy inquiries regarding data processing are available upon request.