IT Support Specialist

About the Role

CGS Federal is looking to hire an IT Support Specialist to provide technical assistance in support of the legal operations of a major federal agency based in Syracuse, NY. This full-time, entry-level position requires delivering high-quality IT support services to users while participating in a collaborative environment focused on government innovation.

Key Responsibilities

• Serve as the primary IT contact by offering dependable, courteous support across multiple channels including face-to-face, phone, email, and ticketing systems, ensuring timely and user-centric solutions.
• Investigate and resolve technical issues reported by users to maintain operational efficiency.
• Install, configure, troubleshoot, upgrade, and maintain various hardware and software, covering devices such as PCs, laptops, mobile devices, printers, copiers, video conferencing systems, and accessories.
• Support network infrastructure by assisting with setup and maintenance of equipment like routers, switches, hubs, servers, and updating software and firmware as necessary.
• Administer password resets and account access assistance for end users.
• Conduct user training sessions and provide guidance on standard applications and hardware, including onboarding new users.
• Assist with the relocation, installation, and reconnection of IT hardware within office facilities.

Required Qualifications

• Bachelor’s degree in information technology or a related discipline.
• At least three years of hands-on experience delivering general IT support services.
• Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe products.
• Expertise in Windows operating systems (including server platforms), with preferred knowledge of Apple iOS and mobile device management.
• Must be a U.S. citizen and eligible to pass required background checks to obtain security adjudication.

Company Commitment and Benefits

At CGS, we aim to streamline government processes by blending leading-edge technology with skilled professionals to deliver customized solutions. We value integrity, professionalism, and quality, fostering long-term partnerships and continuous employee growth.

• Health, dental, and vision insurance coverage
• Life insurance
• 401(k) retirement plan
• Flexible spending accounts for health, dependent care, and transportation expenses
• Paid time off alongside observance of federal and state holidays

Equal Opportunity Statement and Additional Information

CGS Federal is committed to equal employment opportunities for all applicants regardless of race, gender, religion, sexual orientation, national origin, disability, or veteran status. We also incorporate artificial intelligence to help process applications, although final recruitment decisions are made by people. Candidates interested in learning more about our data handling practices may contact us directly. Join CGS and contribute to meaningful innovation within government service.