IT Technician

About the Role

Vital Search Group is looking for a dedicated IT Support Specialist to offer daily technical assistance to clinical and administrative personnel. This position involves supporting internal users with account access, healthcare-related software, EMR/EHR platforms, email, VPN connectivity, and fundamental hardware/software troubleshooting within a HIPAA-compliant environment.

Key Responsibilities

• Respond to incoming help desk inquiries including calls, tickets, and emails from staff.
• Provide first-line technical assistance on issues such as password resets, account lockouts, healthcare application access, VPN, email, and basic connectivity.
• Troubleshoot software and simple hardware problems following established procedures and internal knowledge resources.
• Maintain detailed records of incidents, troubleshooting processes, actions taken, and solutions within the ticket tracking system.
• Escalate complex issues to senior IT support, application teams, or management when necessary.
• Offer courteous and user-friendly support across varying user technical expertise levels.
• Ensure patient and organizational data confidentiality pursuant to HIPAA and company regulations.
• Manage surges in ticket volume during system updates or special initiatives.
• Assist with user account configurations, access alterations, and application support as required.

Required Qualifications

• Minimum education: high school diploma or GED.
• Current training or credential in HIPAA compliance is mandatory.
• At least one year of experience in IT help desk, service desk, or technical support roles preferred.
• Basic knowledge of Windows operating systems, email services, user account management, passwords, VPNs, and common business applications.
• Strong communication skills, both written and verbal.
• Customer-focused attitude with the ability to stay composed and professional under stress.
• Meticulous attention to detail, particularly in documenting support activities.
• Ability to manage confidential information discreetly and professionally.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related discipline.
• Experience supporting users in healthcare or medically regulated environments.
• Familiarity with EMR/EHR systems and clinical software applications.
• Experience with ticketing platforms, remote support tools, and related documentation processes.

Ideal Candidate Profile

The successful applicant will be a reliable, service-minded IT technician who enjoys assisting users in resolving technical issues. Comfort and competence in providing support to both clinical and administrative staff in a fast-paced healthcare setting—where privacy, precision, and timely responsiveness matter—are crucial.