Learning and Development (L&D) Program Manager

About SentiLink

SentiLink delivers innovative identity verification and risk solutions that empower both organizations and consumers to transact confidently. Our mission is to revolutionize identity verification in the U.S. by replacing outdated, inefficient methods with solutions that are significantly faster, smarter, and more accurate. We have rapidly expanded from financial services into diverse markets, with our real-time APIs verifying hundreds of millions of identities. Backed by prominent investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin, we have gained widespread media recognition and industry awards, including the Forbes Fintech 50 and the 2026 FICO Industry Vanguard Decision Award. Notably, we were the first company to implement the eCBSV and have provided testimony before the U.S. House of Representatives on identity's future.

SentiLink embraces a digital-first culture with multiple U.S. offices and locations in India, offering flexible work arrangements including fully remote roles, hybrid, and onsite setups. Our teams collaborate closely across these geographies.

Role Overview

We seek an accomplished Learning and Development professional to shape and expand SentiLink’s learning initiatives. This foundational position involves crafting the company's comprehensive learning strategy and enhancing both existing and new programs aimed at enhancing employee, manager, and leadership growth throughout their careers.

You will oversee learning across all stages of the employee lifecycle, from onboarding and specialized fraud education to manager and leadership development, performance enablement, and knowledge dissemination. While some programs are established, the majority will require creation and implementation. Your role will be to identify where learning can drive the most impact and deliver practical, effective solutions.

This position reports directly to the Head of People and collaborates extensively with company leadership.

Responsibilities

• Develop and lead SentiLink’s learning and development strategy by identifying skill gaps and prioritizing impactful learning initiatives.
• Create, implement, and refine programs spanning company onboarding, department-specific onboarding, fraud education, management training, leadership growth, and ongoing professional development.
• Work closely with business leaders to understand capability requirements and design actionable learning solutions that boost individual and organizational effectiveness.
• Facilitate engaging workshops, training sessions, and learning experiences tailored for employees at all levels.
• Enhance knowledge accessibility and sharing through scalable learning resources, documentation, and self-service tools.
• Assess program effectiveness via data and participant feedback to drive continuous improvement.
• Serve as the primary steward of learning and development efforts, balancing strategic vision with hands-on program execution.

Required Qualifications

• 6 to 10 years of professional experience in consulting related to learning, change management, or organizational development; or in learning and talent development roles.
• A proven track record of building and scaling learning programs as opposed to only delivering existing content.
• Strong presentation and facilitation capabilities with the ability to engage diverse audiences.
• Excellent program management skills, able to independently oversee multiple projects from conception through completion.
• Expertise designing practical and engaging learning experiences for adult learners.
• Exceptional verbal and written communication skills.
• Adaptability to work in an ambiguous, fast-moving environment with many initiatives created from scratch.
• A collaborative, curious, pragmatic, and results-driven mindset.

Preferred Experience

• Background in startups or fast-growing technology companies.
• Experience working with technical teams or organizations.

Compensation

The role offers an annual salary range of $155,000 to $200,000, complemented with equity ownership and comprehensive benefits.

Employee Benefits and Perks

• Employer-covered group health insurance extending to dependents
• 401(k) retirement plan with employer matching (or local equivalent for non-U.S. employees)
• Flexible paid time off policies
• Regular company-wide gatherings held in person
• Home office stipend and additional benefits

Core Values

• Commitment to Follow Through
• Deep Understanding of Issues
• Willingness to Do Whatever It Takes
• Encouraging Smart and Thoughtful Actions