Learning Operations Leader

About GP Strategies

GP Strategies is a worldwide leader dedicated to talent transformation, helping organizations unlock their capabilities by enhancing workforce performance through innovative and technology-enabled learning solutions. Supporting over 6,000 organizations globally, the company merges human expertise with AI-powered insights to tailor strategies that upskill employees, accelerate technology adoption, and optimize vital business processes. Their mission is to equip organizations with the necessary skills and tools to succeed in an ever-changing environment.

Role Overview

The Learning Operations Leader acts as the nexus between program delivery and operational execution. This position ensures a smooth progression from program design to implementation and ongoing delivery by bridging Learning Project Managers and the Operations team. The leader is charged with creating operational processes, intake workflows, and governance frameworks and leading a team of Learning Coordinators to uphold a consistent, efficient, and quality-driven managed services model supporting global learning programs.

Key Responsibilities

• Serve as the main link connecting Learning Project Managers and Operations for seamless program transition and support.
• Collaborate with Project Managers to operationalize delivery models, timelines, and resource plans during design phases.
• Establish structured handoff plans with documentation and knowledge transfer protocols.
• Drive discussions on planning with clients and internal teams focusing on operational impacts of program decisions.
• Create and uphold operational governance frameworks for scalable service delivery.
• Develop and standardize workflows and documentation for course intake, scheduling, delivery, reporting, and operational services.
• Identify and implement workflow automation and efficiency improvements leveraging AI-driven solutions.
• Ensure quality and consistency in all operational processes and deliverables.
• Lead and direct a distributed, global team of Learning Coordinators providing guidance, prioritization, and issue resolution.
• Manage workload forecasting and capacity planning to balance team resources effectively.
• Develop cross-training and backup plans to ensure team resilience and uninterrupted service.
• Maintain strong client relationships as the primary operational contact, ensuring commitments and performance metrics are met.
• Offer operational insights and suggestions to enhance program performance and continuous improvement.

Required Qualifications

• Bachelor's degree or comparable experience.
• Minimum 5 years in Learning Operations, Learning Services, Program Coordination, or related areas.
• Proven leadership experience managing teams and building operational processes.
• Strong client-facing and stakeholder management skills.
• Experience improving workflows using AI and automation tools within learning operations.
• Familiarity with Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
• Ability to connect strategic program design with operational execution and service delivery.
• Excellent analytical, problem-solving, and communication skills.
• Comfortable thriving in ambiguous environments with capability to drive clarity and execution amid shifting priorities.

Preferred Qualifications

• Experience supporting global learning programs across different regions and time zones.
• Knowledge of best practices in learning operations, governance, and managed services delivery.
• Experience with reporting, resource planning, and operational performance metrics.
• Understanding of process improvement methods and workflow automation tools.

Competencies

• Learning Operations Management
• Global Team Leadership
• Client and Stakeholder Management
• Capacity Planning and Resource Management
• Process Design and Optimization
• AI and Workflow Automation
• Program Transition and Governance
• LMS/LXP Administration
• Operational Excellence
• Strategic Thinking and Execution

Why Join GP Strategies?

Joining as a Learning Operations Leader offers a vital leadership opportunity to influence and expand learning operations on a global scale. The role involves collaboration across clients, project teams, and operational leadership to develop efficient, scalable, and high-quality learning delivery models while driving innovation and continuous enhancement throughout the organization.