Senior Program Manager, Distribution Partnerships

About Bizee

Bizee has empowered nearly two million entrepreneurs to initiate and manage their businesses. Currently, we are developing the next phase: an AI-integrated Entrepreneur Operating System designed to simplify launching, operating, compliance, and growth for business founders with enhanced confidence and less friction.

Our expansion strategy involves increasing access to Bizee via Bizee Pro, distribution partners, embedded platform workflows, APIs, and upcoming AI-agent-driven experiences. As these channels grow, we require a seasoned operations leader and domain expert to transform new partner and commercial workflows into scalable, efficient operating procedures.

Role Overview

We seek a Senior Program Manager to act as the operational owner and expert for Bizee Pro, distribution partnerships, and new processes related to entity management, compliance, registered agent services, virtual address, and virtual mail.

This role combines deep domain knowledge with operational transformation experience. The successful candidate will be familiar with business formation, entity management, registered agent duties, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address and mail processes, USPS 1583, and CMRA workflows. They will also have a track record of modernizing service delivery, minimizing manual tasks, enhancing customer outcomes, and building scalable operations across teams and technologies.

This is a core internal operations leadership role responsible for ensuring new workflows function reliably at scale, defining responsibilities, handoff points, system usage, compliance requirements, documentation, reporting, and transforming manual efforts into repeatable processes.

Key Responsibilities

• Serve as the Subject Matter Expert on entity and compliance operations covering business formation, entity management, registered agent, compliance filings, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA workflows.
• Collaborate with Commercial Growth, Partner Success, Product, Engineering, Fulfillment, Support, Legal, Compliance, Finance, and Data teams to clarify operational feasibility and workflow requirements before launch.
• Identify operational deficiencies from partner and customer feedback; translate these into scalable workflows, operating rules, and product requirements, such as bulk and automated annual report filings, configurable notifications, SOP preferences, compliance validations, document access, and multi-entity management.
• Design, document, and operationalize new workflows for Bizee Pro, distribution partners, partner portals, API-enabled processes, and future AI-agent integrations, mapping end-to-end operations including intake, order processing, fulfillment, status tracking, documentation, billing, reporting, support, and escalation.
• Drive modernization efforts embedding automation, AI, and workflow technologies to streamline user journeys, reduce manual work, enhance speed, accuracy, and consistency, and create unified operating models blending technology, processes, and team empowerment.
• Support the development of a digitized national fulfillment infrastructure across formation, compliance, registered agent, virtual address, virtual mail, and distribution channels by converting manual, fragmented fulfillment methods into standardized workflows, tools, and controls.
• Prepare new partner and commercial workflows for launch, ensuring clear operational requirements, documented handoffs, support structures, escalation protocols, compliance checkpoints, and notification standards.
• Create and maintain comprehensive process documentation, including workflow diagrams, SOPs, exception protocols, support guides, escalation rules, and operational manuals.
• Continuously identify operational inefficiencies and collaborate with Product and Engineering to implement process improvements, tooling upgrades, automation, enhanced reporting, entity data management, billing optimizations, and operational visibility enhancements.

Candidate Profile

• Minimum of 7 years' experience in operations, service delivery, fulfillment, partner or compliance operations, business formation, registered agent services, process improvement, or similar fields.
• Expertise in business formation processes, entity management, annual reporting, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address and mail workflows, USPS 1583, and CMRA compliance.
• Proven leadership in operational transformation within high-scale service environments, including workflow modernization and tool implementation.
• Experience leveraging automation, AI, or workflow technology to enhance operational efficiency and consistency.
• Capability to scale fulfillment and support operations nationally or across multiple jurisdictions.
• Experience supporting B2B, professional, partner, distribution, or platform channel operations.
• Strong skills in mapping, documenting, and refining complex workflows spanning various teams, systems, and service requirements.
• Excellent communication skills, able to produce clear documentation, SOPs, playbooks, launch-readiness materials, and executive briefings.
• High sense of accountability, initiative, and ability to establish processes from the ground up.
• Willingness to travel periodically to offices, partner sites, and fulfillment centers for onboarding, launches, process verification, and training.

Preferred Qualifications

• Familiarity with CRM, ticketing, partner portals, internal tools, dashboards, automation, and operational analytics.
• Experience supporting new product or partner launches, workflow migrations, or operational transformations.
• Knowledge of legal services, tax/compliance operations, virtual office management, document handling, billing, or customer support operations.
• Collaboration experience with Product and Engineering teams to enhance tools, partner workflows, reporting, document access, billing, and control mechanisms.

Success Milestones

First 90 Days

• Gain comprehensive understanding of Bizee Pro workflows, partner portal processes, formation operations, registered agent and compliance filing workflows, virtual services, support, billing, and operational deficiencies.
• Map existing workflows for current distribution partners and Bizee Pro.
• Identify and prioritize workflow gaps including bulk filings, automatic reports, mail notifications, SOP handling, entity updates, document access, and compliance visibility.
• Translate identified gaps into operational and product requirements with clear ownership, risks, and launch readiness.
• Commence documentation of key workflows and exception procedures.

First 6 Months

• Deliver documented operating playbooks, handoffs, support channels, compliance checkpoints, notification and escalation processes for new partner and Bizee Pro workflows.
• Establish launch-readiness checklists for new distribution partnerships.
• Implement tracking and prioritization of recurring issues, converting them into process and tooling enhancements.
• Reduce manual intervention and ambiguity as partner volume increases.
• Develop a clearer operating model to support large-scale professional operators, partners, and multi-entity clients effectively.
• Create scalable models for Bizee Pro and related workflows in formation, entity management, compliance, registered agent, virtual address, and virtual mail services.
• Enable workflow launches without bespoke internal processes for each partner.
• Reduce operational errors, escalations, handoff confusion, and compliance risks.
• Enhance support for bulk filings, automated compliance, configurable notifications, accurate data, and multi-entity management at scale.
• Advance progress toward a digitized, national fulfillment infrastructure.

Importance of This Role

As Bizee's distribution and professional channels expand rapidly, strong operating infrastructure and domain expertise behind the scenes are essential. This position converts partner demand into reliable, scalable workflows, reducing manual efforts, enhancing customer and partner experiences, ensuring compliance safety, and modernizing service delivery nationwide.

Additional Information

Equal Opportunity Employer: Bizee provides employment opportunities based on merit and qualifications without discrimination based on race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other protected status.

Compensation packages depend on experience, skills, education, location, and job-related factors.

Bizee participates in E-Verify and will submit Form I-9 information to confirm legal eligibility to work in the United States.

Benefits: Health care plans including medical, dental and vision; life insurance options (basic and voluntary with AD&D); virtual wellness resources; and opportunities for remote work are provided.