Software Support Engineer

About the Company

Athentech India Pvt. Ltd. specializes in Healthcare Software solutions including Hospital Information Management Systems (HIMS), Laboratory Information Management Systems (LIMS), and digital healthcare transformation technologies. Their software solutions serve hospitals, diagnostic centers, and various healthcare organizations.

Role Overview and Responsibilities

• Gain a comprehensive understanding of HIMS applications and hospital workflow processes.
• Deliver both online and onsite training sessions to hospital staff on software use.
• Manage the implementation of HIMS software at client locations effectively.
• Respond to client support inquiries and resolve issues related to software functionality.
• Diagnose and troubleshoot functional problems reported by clients.
• Identify software bugs and liaise with the development team for resolution.
• Conduct testing for newly developed software features prior to deployment.
• Deploy application updates at customer sites or on cloud servers as needed.
• Maintain detailed documentation on implementations and client communications.
• Utilize Zoho Ticketing System to manage and track support requests.
• Collaborate with developers for issues that exceed the support team's scope.
• Ensure exemplary customer service and maintain high client satisfaction.

Technical and Soft Skills Required

• Basic proficiency with MS Office applications and installation of desktop and server operating systems.
• Fundamental knowledge of databases and good troubleshooting skills on computers.
• Familiarity with Windows OS and strong analytical and problem-solving capabilities.
• Effective communication skills in English; knowledge of Telugu is a plus.
• Willingness to travel to client sites for implementation tasks.
• Ability to learn quickly, positive attitude, and strong presentation and training capabilities.
• Customer-oriented approach with the ability to work both independently and collaboratively within a team.

Additional Desired Skills

• Competence in hardware troubleshooting and computer networking.
• Understanding of LAN/WAN and router configuration.
• Basic familiarity with Windows Server and remote support applications like AnyDesk or TeamViewer.
• Knowledge of IIS fundamentals.

Training Provided

• Comprehensive training covering hospital workflows and HIMS modules.
• Introduction to client implementation processes, basic SQL, customer support protocols, software testing, and deployment methods.

Employment Terms

• This is a full-time position with a mandatory service bond of two years.
• A notice period of three months is required upon resignation.
• Company provides a SIM card for official communication.
• Work will include travel for client installations and ongoing support.

Compensation

The position offers an annual salary ranging between 125000 INR and 150000 INR.

What We Offer

• Extensive product training on HIMS.
• Opportunities to collaborate with hospitals throughout India.
• Career advancement prospects in the healthcare IT sector.
• Practical experience in implementation, support, database handling, testing, and deployment.
• A friendly, encouraging workplace environment.
• Direct learning from expert developers and implementation professionals.

Candidate Profile

Ideal candidates will have a passion for technology, a strong desire to learn, excellent interpersonal skills, and ambition to establish a career in healthcare software. Those ready to take initiative, assume responsibility, and grow professionally are encouraged to apply.

Eligibility

Any graduate with a technical inclination is welcome to apply.