Application Support Engineer
Bhavnaditya Accounting And Order Services
Bengaluru, Karnataka, India · 정규직
가장 먼저 지원하세요
- 경험
- 어느
- 샐러리
- 연간 30만 루피 ~ 50만 루피
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- Candidates with any graduate degree are eligible to apply.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Company
Bhavnaditya Accounting And Order Services, associated with InEvolution founded in 2009, specializes in delivering superior back-office, operations, and customer support services globally. The company prides itself on its team of expert professionals who emphasize quality, innovation, and cost-effectiveness while fostering employee development.
Role Overview & Responsibilities
The role involves managing support for photo and video editing applications using ServiceNow platform to ensure effective issue resolution within agreed service levels. Providing Level 1 and Level 2 support focusing on troubleshooting Windows OS issues is a key component of this position.
Key Duties
- Handle application support requests related to photo and video editing software through ServiceNow.
- Achieve timely resolution of incidents adhering to agreed SLAs.
- Deliver proficient L1 and L2 technical assistance, including root cause analysis for problems.
- Troubleshoot and resolve issues related to Windows operating systems and driver installations.
Preferred Candidate Profile
- Experience supporting photo/video editing applications.
- Knowledge of driver installations and related troubleshooting.
- Ability to perform root cause analysis effectively.
Eligibility
The position is open to candidates holding any graduate degree.