Business Development Manager (EU)

About Joom

Joom is an international cross-border marketplace offering millions of shoppers worldwide access to uniquely priced products. Founded in 2016 in Latvia, Joom Group is a tech-driven e-commerce collective with multiple offerings including JoomPro, an end-to-end B2B marketplace; JoomPulse, an AI-powered analytics solution for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. With offices spanning Latvia, China, Germany, Brazil, and its headquarters in Lisbon, Portugal, Joom fosters global collaboration and knowledge sharing across its teams and products.

Role Overview and Responsibilities

• Identify and onboard promising European merchants to broaden the Joom Marketplace assortment, focusing on profitable sellers.
• Manage the entire merchant acquisition lifecycle: prioritize market segments, establish sourcing channels, and methodically grow the e-commerce network.
• Engage prospects and new merchants through discovery calls, value presentations, and objection handling.
• Lead negotiations and finalize agreements to secure sustainable, mutually beneficial partnerships.
• Support new merchants from onboarding through their initial sales, guiding them on listings, commercial terms, logistics, and required documentation.
• Gather and relay merchant feedback to internal teams to address launch barriers and product improvements.
• Analyze merchant and category performance data and drive optimization initiatives accordingly.

Candidate Requirements

• Experience in Key Account Management, Business Development, Seller incubation or related roles within e-commerce marketplaces or retail sectors.
• Solid knowledge of the European e-commerce market and merchant needs; owning relevant merchant contacts across Europe is advantageous.
• Demonstrated skills in negotiation, stakeholder management, and deal closure.
• Practical, well-structured methodology for onboarding and accelerating merchants toward measurable sales outcomes.
• Strong analytical aptitude with the ability to interpret metrics to inform business decisions.
• Proficiency in English is mandatory; additional languages such as German, French, or Polish are desirable.
• Preferable background: fashion or retail categories (sneakers, apparel), experience with logistics platforms like Cainiao, Vignette, Luchan or EU warehouses, and exposure to China-Europe cross-border e-commerce, including candidates based in Europe from China.

Benefits and Working Conditions

• Competitive compensation comprising a base salary plus performance incentives.
• Remote work setup, ideally based anywhere in Europe; relocation to Lisbon is optional.
• Adoption of AI-driven tools and licenses to enhance operational efficiency.
• Multinational team collaboration with opportunities for career progression, professional development training, and English language courses.
• Engaging community culture with yearly team-building events and knowledge exchange workshops fostering teamwork.