Counsellor

Job Overview

As an Education Counsellor at Drishti Group based in Lucknow, Uttar Pradesh, you will interact directly with students and their parents to guide them on various courses, programs, and admission formalities. Your role will involve understanding the educational aspirations of students and suggesting appropriate programs that align with their goals. Accurate documentation of interactions and timely follow-ups will be essential.

Responsibilities

• Engage with students and parents to provide detailed information on courses and admission processes.
• Assess students' educational objectives and advise on corresponding programs.
• Maintain precise records of all student communications and subsequent actions.
• Assist in arranging counselling events such as sessions, workshops, and seminars.
• Collaborate with internal teams to ensure a seamless onboarding experience for new students.
• Contribute to meeting admission and conversion targets collaboratively with the counselling team.
• Professionally manage inquiries received via telephone, email, or in-person visits.

Qualifications and Skills

• Graduate or postgraduate degree in any field.
• One to three years of experience in counselling, customer service, or related roles, preferably within the education sector.
• Proficient spoken and written English communication abilities.
• Excellent interpersonal and active listening skills.
• Basic familiarity with computer applications such as MS Office; knowledge of CRM tools is an advantage.
• Positive attitude, patience, and eagerness to learn and adapt.