- 경험
- 1년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 교육
- 고등학교
- 적임
- Candidates with a high school qualification, customer service experience, and a valid light vehicle driving licence may apply. Airport experience is advantageous but not required.
- 재개하다
- 신청 시 필수 사항
직무 설명
Role overview
Qatar Aviation Services is hiring a Customer Experience Agent for buggy operations at Hamad International Airport in Doha. The position sits within the Cargo & Airport Operations job family and focuses on delivering attentive, high-quality passenger support while operating buggy shuttle services.
What you will do
- Operate the MATAR buggy cart inside the passenger terminal at Hamad International Airport.
- Assist passengers using MATAR shuttle services and handle them in a courteous, caring, and service-focused manner.
- Support customers with questions and guidance related to MATAR shuttle operations and airport facilities.
- Follow departmental SOPs and airport regulations, while consistently meeting the service standards required for ISO compliance and MATAR service KPI commitments.
- Report on time according to the roster and maintain uniform and grooming standards at all times.
- Work closely with QAS and MATAR teams to support smooth daily operations.
- Escalate customer discomfort, complaints, and any anticipated issues to the shift supervisor without delay.
- Report any unsafe, illegal, or corrupt activity noticed to the shift supervisor or line management.
- Adhere strictly to safety procedures when operating equipment within the airport environment and maintain a customer-first approach throughout the shift.
Requirements
- High school qualification plus at least 1 year of customer service experience.
- Previous experience in a customer-facing role within the service industry.
- Airport experience is beneficial, though not mandatory.
- Valid light vehicle driving licence from the candidate’s home country.
Additional information
Reference number: 26000098. Work location: Qatar-Doha / Doha Metropolitan Area. Closing date: 2026-07-20. This role belongs to Qatar Airways Group and is part of Qatar Aviation Services.
About the company
Qatar Airways Group operates across multiple businesses and continues to expand globally. The organization emphasizes service excellence, ambition, and continuous growth across customer-facing and behind-the-scenes roles.