중
Customer Relationship Manager
MNL Gluck Services Private Limited
Bengaluru, Karnataka, India · 정규직
가장 먼저 지원하세요
- 경험
- 어느
- 샐러리
- INR 25,000 – INR 35,000 / month
- 채용 공고
- 1
- 게시됨
- 6시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Role overview
This position focuses on managing customer relationships, maintaining service quality, and supporting account continuity through timely communication and issue handling. The role calls for a professional approach to customer interactions, strong coordination skills, and the ability to keep multiple priorities moving at once.
Core skills and capabilities
- Clear spoken and written communication
- Ability to build strong working relationships with customers
- Customer-first service mindset
- Skill in negotiation and handling disagreements constructively
- Working knowledge of MS Office tools, including Excel, Word, and PowerPoint
- Preference for candidates familiar with ERP or CRM platforms
- Strong time planning and multitasking ability
- Analytical thinking and practical problem-solving
- Professional communication style and presentation etiquette
Key performance indicators
- Customer satisfaction score (CSAT)
- Customer retention rate
- Turnaround time for responses and issue resolution
- On-time coordination of orders
- Rate of complaint closure
- Repeat business and account expansion