- 경험
- 어느
- 샐러리
- USD 20 – USD 30 / hour
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 재택근무
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Role
Pacific Working Capital is committed to supporting small businesses by providing transparent and empowering lending services that help entrepreneurs achieve their goals. We are inviting applications for a full-time Entry-Level IT Support Associate position that is remote. This role focuses on being the primary contact for internal IT support to ensure smooth technological operations.
Key Responsibilities
- Deliver initial technical support to team members via ticketing platforms, email, and chat.
- Diagnose and resolve issues related to hardware, software, and network connectivity promptly and professionally.
- Assist in setting up, configuring, and maintaining employee computers and applications.
- Administer user account management including creation, updates, and password resets across multiple systems.
- Refer more complex technical problems to senior IT specialists with proper documentation.
- Develop and update clear technical documentation, user manuals, and internal knowledge bases.
- Assist in deploying new technologies and supporting IT initiatives as needed.
Qualifications
- Genuine enthusiasm for technology and troubleshooting technical issues.
- Strong communication skills with the ability to explain technical concepts to non-technical staff.
- Basic understanding of computer operating systems such as Windows and macOS, along with common office software tools.
- Excellent organizational skills and capability to juggle multiple priorities efficiently.
- Customer-oriented mindset with a proactive approach toward problem resolution.
- Prior IT support experience or certifications like CompTIA A+ are beneficial but not required, provided the candidate shows aptitude and eagerness to learn.
Compensation
The position offers a pay rate between 20 and 30 USD per hour.