- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 10시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Role Overview
This position requires leading and managing a team to enhance sales productivity while ensuring smooth operational processes and delivering excellent customer experience within the insurance domain.
Key Responsibilities
- Conduct daily team meetings to communicate targets, priorities, and motivate the team.
- Track individual and collective KPIs including sales performance, conversion rates, productivity, and compliance.
- Coach and mentor team leaders and agents to meet and exceed business objectives.
- Develop and deploy action plans addressing performance gaps.
- Oversee call quality, service standards, and operational metrics to guarantee superior customer service.
- Handle escalated customer issues promptly and professionally.
- Ensure strict compliance with Standard Operating Procedures (SOPs), quality benchmarks, and turnaround timelines.
- Continuously improve processes to boost efficiency and enhance customer satisfaction.
- Identify team training requirements through regular performance assessments.
- Provide ongoing coaching and constructive feedback to support professional growth.
- Recognize and reward top performers to maintain high motivation levels.
- Create a collaborative and positive workplace culture promoting engagement and performance excellence.
- Ensure adherence to insurance regulatory requirements, company policies, and internal control standards.
- Monitor compliance with established processes and regulatory frameworks.
- Analyze sales and operational performance trends via Management Information Systems (MIS) reports.
- Communicate insights and strategic recommendations to senior management for continual process and performance improvements.