Front Office Assistant

About the Role

The position of Front Office Assistant at The Address Collective entails the warm and professional greeting of guests, efficient room allocation, and providing consistent high-quality customer service. The role requires punctuality, adherence to company standards, and maintaining excellent work presentation and hygiene.

Key Responsibilities

• Arrive punctually for shifts, dressed in clean, presentable uniform compliant with grooming standards.
• Maintain personal and workplace cleanliness and hygiene at all times.
• Follow the company Code of Conduct and comply fully with health, safety, fire, security, and hygiene regulations.
• Understand and implement duties outlined in the Health and Safety Statement and Staff Handbook.
• Verify accuracy of reception cash floats and manage cash handling according to procedures.
• Keep all work areas organized, safe, and tidy consistently.
• Welcome and register guests respectfully, using their names and following brand standards for check-in and check-out documentation.
• Stay informed about room availability, rates, promotions, and selling procedures.
• Offer additional guest services such as dinner reservations, porter assistance, and information provision where possible.
• Post charges correctly to guest room bills and monitor management accounts.
• Communicate courteously and professionally with guests and colleagues.
• Provide timely answers to phone inquiries, manage call transfers in absence of a dedicated operator, and handle all reservation administration including cancellations and no-shows in line with policy.
• Conduct security checks periodically, report maintenance or safety issues promptly to management.
• Record and convey accurate messages to relevant parties including full details.
• Manage guest requests and queries with attentiveness, escalating to Duty Manager when appropriate.
• Balance cash from various outlets at shift end and safely handle guest deposits and foreign exchange transactions.
• Maximize sales opportunities by promoting in-house services.
• Participate in required training sessions and team communications as scheduled.
• Complete checklist duties and any reasonable tasks assigned by management or guests.

Required Skills

• Fluency in English language communication.
• Proficiency in using Outlook and general computer literacy.
• Experience or background in hospitality service standards and guest relations.