GCP Trainer

Job Overview

We are seeking an experienced Google Cloud Platform (GCP) Trainer with over three years of relevant experience, preferably with a background in training corporate employees. The role requires a Bachelor's degree in Computer Science or a related field, with some experience in troubleshooting cloud or hybrid cloud environments.

Key Responsibilities

• Interact with customers through email, chat, or phone to identify and resolve technical issues and manage support tickets.
• Provide customized architectural design advice tailored to specific products or features, ensuring effective solutions.
• Achieve prompt response and resolution times, consistently meeting or surpassing Service Level Objectives (SLOs).
• Maintain high customer satisfaction ratings, adhering to quality standards in over 90% of cases.
• Apply advanced troubleshooting methods to identify root causes and offer clear, detailed assessments.
• Document internal queries, issues, and preventive measures for continuous improvement and retroactive analysis.
• Prepare detailed bug reports for engineering teams, assist with documentation and procedural development, and suggest code-level fixes for complicated issues.

Qualifications and Requirements

• Bachelor’s degree in Computer Science or a related discipline, or equivalent experience.
• One year or less experience troubleshooting cloud or hybrid cloud settings is acceptable.
• Familiarity with Google Cloud Platform (GCP) is preferred.
• Basic understanding of AI/ML, chatbots, large language models (LLMs), and generative AI.
• Strong problem-solving and customer support skills, including empathy and excellent communication abilities.
• Willingness to work onsite in a 24x7 shift schedule.

Benefits and Perks

• Engaging projects across sectors like High-Tech, media, healthcare, retail, and telecom for top international clients.
• A collaborative and inclusive atmosphere promoting skill enhancement and global opportunities.
• Focus on work-life balance including flexible timing, remote work options, and paid leave.
• Professional growth supported by dedicated learning programs, certifications, and soft skill development.
• Competitive salaries along with comprehensive health insurance, life and accident coverage, pension schemes, performance bonuses, and referral incentives.
• Vibrant workplace culture with sports, cultural events, subsidized food, social gatherings, recreational zones, rooftop decks, and discounts at popular outlets.

About the Company

GlobalLogic, part of the Hitachi Group, is a leading digital engineering firm partnering with many of the world’s foremost organizations. Since 2000, we have contributed to digital innovation by creating cutting-edge digital products and services, helping businesses evolve and transform their industries through intelligent platforms and solutions.