Guest Service Agent (Part Time)

About the Company

Since 1915, Fairmont Hotel Macdonald has been a symbol of classic luxury nestled in Edmonton's river valley. Esteemed for its charm and elegance, the hotel has garnered prestigious accolades including the MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. Renowned for exceptional service, the team is dedicated to delivering personalized guest experiences encompassing exquisite dining, a multi-level health club, exceptional event hosting, and enchanting weddings. The hotel embodies over a century of hospitality excellence deeply rooted in community heritage.

Commitment to Diversity

The hotel fosters an inclusive work environment, aiming to attract, hire, and promote talent from diverse backgrounds.

Role Overview

The Guest Service Agent serves as the initial and final point of contact for guests, ensuring they enjoy an outstanding stay from arrival through departure.

Key Responsibilities

• Deliver prompt, efficient, and friendly service to guests.
• Process guest check-in and check-out in alignment with hotel protocols.
• Handle incoming telephone inquiries professionally.
• Manage special rates and billing arrangements accurately.
• Respond swiftly to guest issues to maintain high satisfaction.
• Prepare for arrivals of VIPs and loyalty program members to guarantee seamless check-ins.
• Oversee the storage, processing, and distribution of guest mails, messages, and packages.
• Maintain a clean, organized, and sanitized front desk consistent with health and safety guidelines.
• Ensure all essential front desk materials are stocked.
• Adhere to grooming and appearance standards to uphold professional presentation.
• Report guest feedback to management personnel as appropriate.
• Be knowledgeable about fire and emergency protocols.
• Perform related front office duties as assigned.

Physical Requirements

• Standing and walking continuously during shifts.
• Frequent lifting and carrying of items weighing up to 30 lbs.
• Occasional kneeling, pushing, pulling, and lifting activities.
• Occasional use of ladders, stairs, and ramps.

Qualifications and Experience

• Prior experience in front desk or reception roles is highly advantageous.
• Strong communication abilities.
• Familiarity with Microsoft Windows XP is beneficial.
• Experience with Micros PMS/Opera systems is a plus.
• Proficient in English communication.
• Possessing a diploma or degree in Hospitality or Hotel Management is advantageous.
• Availability to work shifts including nights, weekends, holidays, and varying hours.
• Legal authorization to work in Canada without company assistance for permits.

Additional Details

• Shift work may require holiday, weekend, and overnight availability.

Compensation and Benefits

• Hourly gross pay between 23 and 24 CAD.
• Comprehensive benefits for full-time permanent staff including medical, vision, dental, and mental health coverage up to $5,000 annually.
• Employer-matched pension contributions up to 5% of annual earnings for eligible employees.
• Travel discounts on lodging and dining across Fairmont and Accor properties globally.
• Access to wellness platforms promoting mental health and wellbeing.
• Opportunities for professional development through internal training academies.
• Engagement in corporate social responsibility initiatives.
• Potential career growth with national and international promotion possibilities.