- 경험
- 3년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 사무실에서
- 적임
- Applicants must be eligible to work in New Zealand.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
This permanent Help Desk Engineer (Level 2) position is based in Auckland, New Zealand, within a reputable national organisation that provides critical services across the country. The role combines service desk support, infrastructure maintenance, and project tasks to provide a diverse workweek while supporting users across multiple locations using modern Microsoft technologies.
The position involves regular travel throughout the Upper North Island and occasional visits to Christchurch. An on-call allowance, travel opportunities, and ongoing professional development are included.
Key Responsibilities
- Deliver Level 2 technical support by addressing issues escalated from Level 1.
- Troubleshoot hardware, software, Microsoft 365 services, network, and mobile device problems while upholding high service standards.
- Assist with setup and deployment of workstations and devices.
- Perform system maintenance, software updates, and manage user administration within Microsoft environments.
- Document incidents, identify recurring issues, and contribute to sustainable long-term solutions.
- Collaborate on infrastructure improvement projects and provide user training when needed.
- Engage in occasional site visits and participate in a rostered on-call schedule.
- Work closely with broader IT teams to ensure smooth operations.
Required Skills and Experience
- Minimum of 3 years’ experience in IT support, including Level 1 or Level 2 roles.
- Proficient troubleshooting across hardware, software, and networking technologies.
- Hands-on experience with Microsoft 365, Exchange, Azure, Active Directory, Group Policy, and SharePoint.
- Strong understanding and support experience for Android devices.
- Knowledge of network protocols, firewalls, and related IT security technologies.
- Excellent communication and customer service skills.
- Methodical and pragmatic approach to problem-solving.
- Readiness to travel regularly within the Upper North Island and occasionally to Christchurch.
- Willingness to take part in an on-call rotation.
- Must have legal eligibility to work in New Zealand.
Additional Information
The employer values contributions within a supportive technology team environment where technical skills can grow continuously. This is an excellent opportunity to engage with modern Microsoft technology platforms while enjoying diverse travel and development opportunities.