Hotel Receptionist

About De Alena Villas & Hotel

De Alena Villas & Hotel seeks an amiable, dependable, and guest-focused Receptionist to manage the front desk in Mbarara City, Uganda. This role involves providing exceptional service during the guests' stay from arrival to departure.

Key Responsibilities

• Greet guests and visitors warmly and professionally.
• Manage guest check-in and check-out procedures efficiently.
• Handle room bookings via multiple channels, including in-person, phone, WhatsApp, and social media.
• Address guest questions and provide details on hotel amenities and pricing.
• Respond quickly to guest requests and resolve concerns.
• Keep room reservation records current.
• Follow up on booking inquiries to increase conversions.
• Promote hotel rooms, dining services, and special deals to guests and prospects.
• Support hotel communication platforms like WhatsApp and Facebook as per management's guidance.
• Process payments and issue receipts accurately.
• Maintain precise records of guest payments and bookings.
• Generate daily reports on cash flow and room occupancy.
• Ensure accountability for cash during shifts.
• Maintain a tidy and organized reception area.
• Keep guest registries and front desk documentation up to date.
• Coordinate with housekeeping to prepare rooms for incoming guests.
• Report maintenance needs, customer complaints, or operational issues to the Hotel Manager.

Qualifications and Skills

• Diploma in Hospitality, Tourism, Business Administration, Customer Care, or related disciplines.
• Previous experience in customer service, hospitality reception, or sales is advantageous.
• Basic proficiency with computers: Microsoft Word, Excel, email, and WhatsApp.
• Strong communication and customer service abilities.
• Friendly, professional demeanor and good organizational skills.
• Capacity to multitask effectively with minimal supervision.
• Basic skills in cash handling and accountability.
• Reliability, honesty, and presentable appearance.

Working Conditions

The role includes shift work which may involve weekends and public holidays.

Performance Indicators

• Guest satisfaction and collection of feedback.
• Accuracy and timeliness of reservations and records.
• Prompt and professional responses to client inquiries.
• Cash handling responsibility and accuracy.
• Support in maximizing occupancy and booking conversions.
• Adherence to attendance, punctuality, and professional standards.

Compensation

Salary is negotiable and dependent on qualifications and experience.

Application

Candidates interested should submit their resumes to the provided contact email.