Information Technology Specialist

Role overview

Sigma Cylinders is looking to hire an Information Technology Specialist for its Accra, Ghana operations. This role is suited to an experienced IT professional who can support day-to-day technology operations, resolve complex issues, and help strengthen systems, security, and digital workflows across the business.

Core duties

• Serve as a senior point of contact for technically difficult hardware, software, network, and system problems, and drive issues to closure with minimal disruption to operations.
• Handle troubleshooting for Windows, Microsoft 365, and essential business platforms, and use root-cause analysis to support long-term fixes rather than short-term workarounds.
• Manage service tickets, requests, prioritization, documentation, and user updates through the ticketing process in line with service standards.
• Set up, configure, and support desktops, laptops, servers, printers, and network equipment, while keeping builds standardized and securely configured.
• Administer servers, virtualization environments, backup solutions, and related infrastructure to support availability, performance, and recovery readiness.
• Maintain Microsoft 365, Exchange Online, and Azure AD services so that access, authentication, and continuity remain stable.
• Track network health and connectivity across LAN, WAN, and Wi-Fi environments, with a focus on uptime, reliability, and data protection.
• Support configuration and maintenance of network services such as TCP/IP, VLANs, DNS, DHCP, and firewalls, while escalating design-level network changes to the Network, Security & Operations Lead.
• Apply IT security controls including patching, vulnerability reduction, endpoint protection, and threat monitoring.
• Manage user identities, permissions, and security settings across enterprise systems according to least-privilege and approved access practices.
• Contribute to audits and compliance activities by keeping required evidence, logs, and control documentation up to date.
• Assist with IT projects such as upgrades, migrations, deployments, and technology rollouts by supporting planning, testing, and post-launch stabilization.
• Improve asset management practices through procurement coordination, inventory oversight, lifecycle tracking, and disposal administration.
• Look for ways to strengthen IT processes, system performance, and resource efficiency through standardization and automation.
• Support the ongoing administration and improvement of Microsoft Dynamics 365 Business Central and other enterprise applications used across the Group.
• Help with troubleshooting, configuration changes, user assistance, and data checks related to ERP and digital workflows in coordination with the ERP & Business Applications team.
• Take part in testing, deployment, and stabilization of enhancements, upgrades, and new modules to protect business continuity and user readiness.
• Identify opportunities to replace manual work with approved digital tools and automation within the Group IT environment.
• Work with business teams to simplify workflows, improve data quality, and raise efficiency through digital solutions.
• Encourage adoption of digital tools by guiding users, supporting training efforts, and addressing challenges that affect usage.

Education

A bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or another relevant technical discipline is required.

Experience

Applicants should bring at least 5 years of practical experience in IT support, systems administration, or infrastructure management within a medium to large organization.