Infrastructure Support Engineer

Job Overview

The Infrastructure Support Engineer will be responsible for maintaining and supporting the daily operations of Windows servers and Active Directory environments, managing virtualization platforms like VMware vSphere, and assisting with the configuration and maintenance of network equipment such as routers, switches, and firewalls at an operational airport environment in Singapore.

Key Responsibilities

• Manage and support Windows server and Active Directory infrastructure.
• Oversee virtualization environments using VMware vSphere.
• Configure, upgrade, and maintain network devices including routers, switches, and firewalls.
• Troubleshoot and resolve network issues including LAN routing and switching.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and system performance challenges.
• Use monitoring tools like SolarWinds to track network performance and detect irregularities.
• Conduct regular system checks, backup validations, and recovery operations.
• Support installation, maintenance, and troubleshooting of software and hardware to ensure continuous operations.
• Ensure the availability and stability of airport operational systems and infrastructure.
• Participate in incident management, including troubleshooting, escalation, and service restoration per operational protocols.
• Collaborate with internal teams, vendors, and stakeholders to facilitate maintenance and incident resolution.
• Engage in systems implementation, testing, maintenance, and readiness tasks.
• Handle basic network security responsibilities like firewall rule and access control management.
• Maintain updated network diagrams, topology maps, SOPs, technical documentation, and change records.
• Adhere to ITIL service management standards in all operational activities.
• Provide after-hours support and standby duties as required for operational continuity.

Required Qualifications and Skills

• Diploma or degree in Computer Science, Information Technology, or a related discipline.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are a plus; foundational certifications like CCNA preferred.
• Strong knowledge of Windows Server and Active Directory environments.
• Solid understanding of networking principles including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LAN operations.
• Exposure to VMware vSphere virtualization platforms.
• Basic knowledge of SQL or database concepts advantageous.
• Familiarity with firewall products from Palo Alto and Fortinet preferred.
• Experience with network monitoring tools such as SolarWinds is beneficial.
• Understanding of ITIL service management practices preferred.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication, coordination, and stakeholder engagement skills.
• A proactive attitude towards learning and supporting various IT platforms.
• 2 to 3 years of experience in IT operations, infrastructure, or systems support preferred.
• Experience supporting 24/7 or mission-critical environments, especially in airport, aviation, or large operational settings is an advantage.
• Customer-facing experience or stakeholder coordination skills are a plus.

Additional Information

• Minimum qualification: Diploma (D3) level.
• Minimum experience: Staff level with 2-3 years relevant expertise.
• No specific age or GPA requirements stated.