Intake Care Representative - Evernorth (Remote, Texas)

About the Role

As an Intake Care Representative at CarepathRx, a division of Evernorth Health Services, you will be the initial point of contact for patients, healthcare providers, hospitals, and referral sources. Your key role is managing inbound communications, assisting patients through the referral and intake steps, ensuring accurate data collection, and facilitating timely care initiation. We seek individuals who are compassionate, detail-oriented, and passionate about delivering exceptional support in a healthcare setting.

Work Schedule

This position requires availability Monday through Friday from 9am to 6pm EST with rotating shifts that may occasionally include weekend and holiday coverage between 8am and 4:30pm EST.

Primary Responsibilities

• Act as the main contact for patients, delivering responsive, professional assistance during the intake process.
• Guide patients through next steps, collect necessary information, and coordinate with care teams to ensure a positive experience.
• Manage inbound and outbound communication with various healthcare stakeholders including patients, providers, hospitals, and physician offices regarding referrals and care coordination.
• Support patient onboarding by accurately collecting and entering referral data into company systems.
• Receive and direct referral packets, medical orders, and supporting documents to appropriate teams.
• Arrange home health services based on patient requirements, location, and insurance policies.
• Confirm patient treatment schedules, including initial dose administration and home infusion appointments.
• Maintain precise and up-to-date patient records within the medical records system.
• Collaborate with Intake Coordinators and nursing staff to ensure smooth referral processing.
• Communicate referral progress and outstanding issues to team members to avoid care delays.
• Assist insurance verification teams by providing accurate insurance information transfer.
• Deliver excellent service while safeguarding patient confidentiality.
• Support departmental operations through administrative duties, telephone support, and document handling.
• Foster a cooperative team environment aimed at quality, precision, and patient-focused care.

Candidate Qualifications

• High school diploma or GED required.
• At least one year of experience in healthcare settings such as medical offices, pharmacies, home health, or related support roles.
• Familiarity with medical terminology.
• Strong verbal and written communication capabilities.
• Ability to prioritize tasks in a dynamic, fast-paced environment while maintaining meticulous attention to detail.
• Proficiency in Microsoft Office suite including Outlook, Word, and Excel.
• Excellent organizational skills and a dedication to outstanding customer service.
• Ability to handle sensitive patient information confidentially.

• Preferred: Experience in referral management, patient intake, home infusion, specialty pharmacy, or care coordination.
• Knowledge of electronic medical records and healthcare management systems is advantageous.

Technical Requirements

Remote work necessitates a reliable internet connection through cable broadband or fiber optic with minimum speeds of 10 Mbps download and 5 Mbps upload.

Compensation and Benefits

The role offers an anticipated hourly wage ranging from $17.88 to $26.00, depending on experience and location, with eligibility for an annual bonus. Benefits begin on the first day of employment and include medical, dental, vision coverage, behavioral health programs, 401(k) plan, company-paid life insurance, tuition assistance, a minimum of 18 paid time off days annually, paid holidays, and leave options.

About The Cigna Group

The Cigna Group is committed to enhancing health and wellbeing through their healthcare and Evernorth Health Services divisions. They foster growth and positive impact in patient lives.

Diversity and Inclusion

Applicants will be evaluated without discrimination based on race, color, age, disability, gender, sexual orientation, veteran status, religion, or other legally protected characteristics.

Additional Policies

A tobacco-free employment policy applies in certain states. In such locations, tobacco/nicotine users must participate in cessation programs prior to employment. Reasonable accommodations are available upon request via a dedicated email.