IT Support Specialist

About Helsing

Helsing is a defense-focused AI company committed to safeguarding democracies by leading in ethical and technological advancements. Our team includes engineers, AI professionals, and program managers focused on developing solutions that ensure sovereign decision-making for open societies. We cultivate an open culture encouraging thoughtful dialogue on the ethical use of technology in defense.

Role Overview

The IT Support Specialist will serve as the primary technical support contact for employees at our UK or German offices. This position is critical in maintaining productivity by quickly resolving hardware, software, and connectivity issues and managing devices and accounts across multiple platforms. Collaborating with the IT engineering team, the role aims to identify common problems and implement automation to elevate service quality within Helsing.

Key Responsibilities

• Deliver technical assistance to end-users through Slack, email, and in-person troubleshooting covering macOS, Windows, and iOS devices.
• Handle tickets via Jira Service Management with prompt resolution, transparent communication, and escalate complex issues to IT engineers when necessary.
• Manage full user and device lifecycle processes such as onboarding, offboarding, MDM enrollment, account provisioning, and access reviews.
• Maintain office technology including video conferencing hardware, meeting rooms, printers, and provide support during company events.
• Administer daily operations of Microsoft 365 services (Entra ID, Exchange, SharePoint, Teams) and other SaaS platforms utilized within Helsing.
• Create and update documentation, runbooks, and self-help resources to enhance team efficiency.
• Identify recurring issues and collaborate with IT engineering to develop long-term solutions and automate workflows.

Candidate Profile

• Minimum three years experience in IT support roles, ideally including Level 2 or 3 responsibilities within dynamic environments.
• Proficient in supporting macOS, Windows, and iOS platforms along with strong troubleshooting skills for identity, endpoints, and SaaS services.
• Passionate about problem-solving, eager to adapt to new technology, and dedicated to supporting colleagues.
• Ability to multitask effectively in a fast-paced setting while maintaining composure and prioritizing urgent tasks.
• Proactive in detecting potential issues before escalation.
• Customer-centric approach with excellent communication skills focused on user satisfaction.
• Alignment with Helsing’s core values: ownership, initiative, mission dedication, agility, and inclusiveness.
• Commitment to the defense of democratic sovereignty through ethical capability development.

Preferred Qualifications

• Hands-on administration experience with Microsoft 365 (Entra ID, Exchange, SharePoint).
• Experience using Mobile Device Management tools such as Intune, Jamf, or JumpCloud.
• Scripting skills in PowerShell or Python to automate routine processes.
• Understanding of networking fundamentals, Zero Trust security models, and VPN diagnostics.
• Exposure to startup or scale-up environments requiring adaptability.
• Familiarity with regulated, security-sensitive industries such as defense, government, or finance.

Why Join Helsing?

• Contribute meaningfully to defense of democratic nations with balanced ethical conscience.
• Work on technically challenging problems that combine innovation in AI and engineering disciplines.
• Engage with cutting-edge technologies like reinforcement learning, distributed systems, and generative AI.
• Be part of historic advancements in the defense sector with government contracts backing the company's growth.
• Participate in an inclusive, debate-friendly culture emphasizing responsible autonomy and outcome-driven efforts.

Employee Benefits

• Focus on productivity outcomes without strict time tracking.
• Competitive salary and share option plans.
• Assistance with relocation.
• Social and learning allowances.
• Regular company-wide events promoting team cohesion across Europe.
• Comprehensive onboarding program offering hands-on projects to integrate into technical teams from the outset.

Equal Opportunity Statement

Helsing is an equal opportunity employer committed to diversity and inclusion regardless of race, religion, gender identity, sexual orientation, age, disability, or other personal characteristics. Applicants are encouraged to apply even if they do not meet every qualification. Personal data sensitive to protected categories should not be submitted.