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About Sparksoft Corporation

Join Sparksoft Corporation, a technology-driven company dedicated to transforming how work is done through innovative IT solutions. Serving various government clients nationwide, Sparksoft is fueled by passionate problem solvers and innovators focused on delivering exceptional results. The company continuously advances its practices via specialized Innovation Centers to maintain industry leadership.

Role and Responsibilities

Provide Tier 1 and Tier 2 technical support to end users.
Manage user accounts and access control.
Respond promptly to helpdesk tickets and service requests received through email, phone, self-service portals, or in-person inquiries.
Diagnose and troubleshoot hardware and software issues; replace faulty components; handle system upgrades and basic deployments.
Install and configure workstation hardware and software for employees.
Provide remote support to distributed staff.
Maintain and operate assigned IT systems effectively.
Create and update knowledge base documentation to assist end users and support staff.
Support physical security systems within the facilities.
Enforce IT and security policies and procedures consistently.
Provide network support and assist with IT security operations.
Carry out additional duties as assigned by management.

Required Experience and Skills

Between none and three years of experience in IT support roles.
Understanding of role-based access control (RBAC) and user administration.
Strong communication skills and ability to deliver customer-focused support.
Competent in computer hardware troubleshooting, repair, and upgrades.
Experience working with Windows 11 operating system.
Skillful in diagnosing and resolving common IT technical problems.
Familiarity with Microsoft technologies including Windows, Active Directory, Office 365, and Intune.
Experience using help desk support software and maintaining equipment inventory.
Good knowledge of computer systems, mobile devices, and related technologies.
Eligible to obtain and maintain Public Trust clearance.
Residency requirement: must have lived in the United States for at least 3 out of the past 5 years.

Preferred Experience

Experience with Apple macOS operating system.
Knowledge of corporate Voice over IP (VoIP) phone systems.
Experience with physical access control systems.

Education and Certifications

Preferred: College degree in a related field.
Relevant IT certifications such as A+, Network+, Security+, Cloud+, Microsoft 365 Fundamentals, or ITIL.

Employee Benefits and Culture

Competitive pay alongside a 401(k) retirement plan with employer contributions.
Flexible paid time off policies and hybrid work arrangements promoting work-life balance.
Comprehensive healthcare packages including medical, dental, vision, life, and disability insurance.
An engaging office environment designed to enhance community building, teamwork, and innovation.
Opportunities to participate in community service through company-led initiatives and fundraising events.
Professional development and training programs aimed at acquiring new skills and leadership preparation.
A transparent, collaborative, and enjoyable workplace culture recognized as a Great Place to Work®.

Additional Information

Accessibility and Accommodations: Sparksoft Corporation is committed to equal opportunity. Accommodations for applicants and interviewees are provided upon request and reviewed individually.

Security Notice: Candidates should be cautious of fraudulent communication purporting to be from Sparksoft; sensitive personal information is never requested via email.

Artificial Intelligence Policy: Sparksoft prohibits use of AI tools during the application and interview process to ensure evaluation of applicants' genuine skills and judgment. Violation of this policy may result in disqualification.

IT Technician