IT & Workplace Support Engineer

Overview

We are seeking multiple IT & Workplace Support Engineers to join The Missing Link team, supporting a prominent Australian telecommunications company onsite in locations including Docklands, Victoria. This position offers the chance to work in a large enterprise environment, delivering excellent technology assistance and ensuring end users have seamless experiences across various workplace technologies. Candidates from diverse IT backgrounds such as Tech Bar, Deskside Support, End User Computing, Field Services, or general IT Support are encouraged to apply.

Role Summary

Embedded onsite with a key client, you'll serve as a trusted technical partner, troubleshooting issues in real-time, deploying equipment, and enabling productive workflows. The role involves shift rotations every two weeks covering 7:00am to 7:00pm, Monday through Friday, with occasional on-call duties outside normal hours to meet business needs.

Who Can Apply

Applications are welcome from novices just starting in IT and seasoned professionals with extensive support experience. We value curiosity, customer focus, and eagerness to grow technical expertise within a supportive setting.

Responsibilities

• Provide hands-on deskside and walk-up IT support to end users.
• Troubleshoot hardware, software, Microsoft 365, and network connectivity problems.
• Handle incident and service request resolution from start to finish.
• Deploy, configure, and support desktops, laptops, mobile devices, and peripherals.
• Assist in user onboarding, office relocations, meeting room setups, and workplace technologies.
• Manage device lifecycle operations, including deployments and refreshes.
• Maintain asset documentation and knowledge base articles.
• Collaborate with Service Desk, vendors, and technical experts to fix issues.
• Contribute to service enhancements, technology rollouts, and user adoption efforts.

Required Qualifications and Experience

• Certificate IV, Diploma, or Degree in Information Technology, or equivalent hands-on experience.
• Background in IT Support, Deskside Support, Tech Bar, Service Desk, or Workplace Technology support.
• Proficiency supporting Windows devices and Microsoft 365 environments.
• Experience diagnosing end-user hardware, software, and mobile device issues.
• Familiarity with ITSM tools and operating within service level agreements.
• Experience with enterprise, managed services, or VIP support is a plus.

Preferred Certifications

• ITIL Foundation
• Microsoft Fundamentals (MS-900, AZ-900)
• Microsoft Endpoint Administrator
• Microsoft Modern Desktop Administrator
• CompTIA A+

Key Skills and Attributes

• Excellent troubleshooting and analytical problem-solving skills.
• Strong communication and customer service orientation.
• Ability to prioritize tasks effectively and work independently.
• Positive mindset, attention to detail, and eagerness to learn continuously.
• Effective stakeholder engagement and teamwork abilities.

Benefits and Career Growth

• Work with a wide variety of modern workplace technologies.
• Enhance your technical skillset by exposure to enterprise-scale environments.
• Learn from experienced engineers and specialists.
• Engage in technology projects, upgrades, and transformation initiatives.
• Experience diverse clients, industries, and technology settings.
• Opportunities for career advancement within a growing technology practice.
• Join a collaborative team dedicated to excellent customer service.

Company Culture and Advantages

• A supportive environment emphasizing learning, development, and career progression.
• A well-established company backed by Infosys with numerous industry recognitions.
• Varied daily tasks involving direct user support and a broad range of technologies.
• Gain valuable enterprise experience to accelerate your career in workplace tech and IT support.