- 경험
- 1~4세
- 샐러리
- INR 300,000 – INR 400,000 / year
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- Any graduate can apply. Candidates should be available to join immediately or within 15 days.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the company
The employer is a women-owned minority business enterprise focused on management consulting, IT consulting, and digital transformation. It has a stable, profitable track record, more than 200 years of combined leadership experience, over 8 years of successful delivery, and a strong emphasis on client satisfaction. Its consulting work spans strategy, marketing, organization, operations, technology, and mergers & acquisitions across industries and regions.
Role overview
This is an onsite L1/L2 IT support role for an enterprise environment. The position is based in Mumbai, with work location also mentioned as Bangalore / Mumbai. The role requires immediate joining to within 15 days and a general shift schedule. The salary range mentioned is INR 4,00,000 for junior candidates with 1 to 4 years of experience.
Responsibilities
- Deliver first- and second-level support for desktops, laptops, printers, and other peripheral hardware.
- Investigate and resolve issues related to hardware, software, and operating systems.
- Support both Windows and Mac environments, including installations, updates, and patching activities.
- Troubleshoot everyday network problems such as Wi-Fi, VPN, LAN, DNS, and DHCP concerns.
- Handle device lifecycle tasks such as issuing equipment, configuring systems, tracking assets, refreshing devices, and retiring old hardware.
- Assist with employee onboarding and offboarding, including account creation and workstation setup.
- Use Intune and SCCM for endpoint management and application deployment.
- Track incidents, manage support tickets, and work within SLA targets.
- Keep asset records accurate and maintain technical documentation.
- Escalate issues that require higher-level technical support to L3 teams when needed.
Requirements
- Solid practical knowledge of troubleshooting desktops and laptops.
- Prior experience supporting Windows and Mac operating systems.
- Working knowledge of networking basics and remote support utilities.
- Experience using ticketing tools and following IT support workflows.
- Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred.
- Clear communication and strong problem-solving ability.
Additional details
The role is onsite and intended for immediate joiners or candidates available within 15 days. The shift is a general shift. The job is open to any graduate. The role is for L1 support with 1 to 3 years of experience preferred, while the posting also mentions a junior range of 1 to 4 years. Location references include Mumbai and Bangalore / Mumbai. The source indicates no separate perk list beyond the salary information provided.