Logistics Operations Manager

About the Role

Join FLOW-X as a Logistics Operations Manager based in the Los Angeles Metropolitan Area, overseeing comprehensive ocean freight and trucking operations. This role requires hands-on management of carrier partnerships, operational metrics, compliance, and team leadership to ensure efficient and cost-effective logistics processes in a fast-paced environment.

Key Responsibilities

• Manage end-to-end operations for ocean freight shipments (both FCL and LCL) and domestic/international trucking services, including drayage, FTL, and LTL.
• Build and maintain strong relationships with carriers, negotiate competitive rates, and secure sufficient capacity with ocean liners and trucking providers.
• Track and enhance critical operational KPIs such as on-time delivery (OTD), transit times, cost per mile (CPM), and efficient use of equipment.
• Ensure full compliance with regulatory requirements including US Customs (ISF/AMS), FMCSA/DOT standards, and cross-border regulations for shipments between the US, Mexico, and Canada.
• Lead, develop, and mentor a team of operations coordinators and logistics specialists to drive operational excellence.
• Oversee operational budgets, review P&L statements, and implement cost reduction strategies through methods like route optimization, shipment consolidation, and mode shifts.
• Manage cargo claims, handle shipment exceptions, and resolve customer escalations effectively.

Required Qualifications and Experience

• A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• At least 5 years of experience working in logistics operations, with a minimum of 3 years in a managerial capacity.
• Demonstrable experience managing both ocean freight and trucking operations.
• Proficiency in Transportation and Warehouse Management Systems such as Cargowise, SAP, Oracle, or equivalent platforms.
• Advanced skills in data analysis tools including Excel and Power BI.
• Comprehensive knowledge of US Customs brokerage processes and international commercial terms (Incoterms).
• Strong communication and negotiation capabilities in English.
• Capability to thrive in high-demand, quick-turnaround work settings.
• Fluency in Chinese and English languages.
• Previous experience within the third-party logistics (3PL) industry.

Work Location

This position requires working onsite at the Los Angeles Metropolitan Area office.