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About Celigo

Celigo is a modern Integration and Automation Platform (iPaaS) transforming how businesses connect and automate their processes. Utilizing advanced technology such as runtime AI and ready-to-use, mission-critical integrations, Celigo aims to simplify integration and empower innovation rather than complicate it.

Role Overview

We are looking for an Onboarding Manager to guide customers through the initial phase of adoption, typically lasting around nine months. In this position, you will act as a strategic advisor and lead the onboarding program to help customers design, develop, and implement integrations effectively, focusing especially on API lifecycle management, AI-driven workflows, data ingestion, and EDI workflows. Your mission is to ensure customers achieve measurable business outcomes and clearly communicate these successes to various stakeholders.

Key Responsibilities

Lead and manage onboarding engagements from kickoff through transition.
Develop and oversee onboarding plans aligned with customer objectives, timelines, and dependencies.
Guide customers in best practices for designing and building integrations.
Translate technical topics such as APIs, data flows, and automation into understandable business outcomes.
Provide expertise on API lifecycle, data ingestion, AI-enabled automation, and EDI use cases.
Ensure customers consistently meet milestones that lead to early value realization.
Monitor progress and proactively manage risks and delays.
Communicate advances and value delivery to both technical and executive stakeholders.
Drive accountability among customer and internal teams to maintain momentum.
Collaborate cross-functionally with Sales, Services, Support, and Product teams to eliminate obstacles.
Prepare customers for sustained success by establishing strong technical and operational foundations.

Qualifications and Experience

Demonstrated experience managing complex, customer-facing programs with multiple stakeholders.
Strong communication skills to translate technical progress into business value.
Proven ability to engage effectively with both technical and executive audiences.
Capability to simplify complex technical concepts and promote clarity.
Self-driven with a strong ownership mentality and ability to operate without direct execution control.
Effective problem-solving skills and adaptability in dynamic settings.
Comfort working within technical environments involving APIs, integrations, AI, data ingestion, and automation workflows.
Excellent collaborative skills with the ability to build trusted partnerships.
Background in onboarding, customer success, or solutions consulting within SaaS.
Familiarity with APIs, integration designs, data transformations, automation platforms or iPaaS solutions.
Knowledge of AI-driven automation and EDI or B2B integrations is advantageous.
Experience working with mid-market or enterprise clients preferred.
Bachelor’s degree in Business, Information Systems, Computer Science, or related practical experience.

Compensation and Benefits

The position offers a base salary ranging from $75,000 to $100,000 annually, determined by candidate experience, skills, location, and other lawful factors. Additional incentives, benefits, and perks may be included as part of the employment package.

Company Highlights & Culture

Recognized as a 2025 Gartner Customers' Choice for iPaaS and ranked Visionary in the Gartner Magic Quadrant for two consecutive years.
Leading position on G2 for iPaaS, B2B/EDI, and API Management.
Remote-first culture fostering trust, collaboration, and transparency.
Inclusive, high-growth environment supportive of innovation and career development.
Generous vacation, wellness days, parental leave, monthly technology stipend, and other employee benefits.

Diversity, Equity, Inclusion, and Accessibility

Celigo commits to creating a safe, inclusive workplace where all employees are respected and welcomed. Our Taking a Stand initiative promotes representation and inclusion in the workplace. We are an equal opportunity employer and consider applicants without regard to legally protected characteristics or criminal history.

Onboarding Manager