Operations Coordinator - Order Processing

Role Overview

Join MyUtilities in Dallas, TX as an Operations Coordinator responsible for accurately executing and managing service orders across various provider platforms. The role requires a detail-focused, tech-savvy individual who thrives in a structured, process-oriented setting ensuring every order is completed on time with precision.

Key Responsibilities

• Efficiently process service orders through multiple provider systems and portals.
• Thoroughly review sales advisor notes to confirm completeness and accuracy.
• Directly communicate with customers to verify or clarify order details when necessary.
• Proactively address discrepancies in orders to prevent escalation.
• Maintain clear communication with sales advisors and external vendors.
• Monitor and track order progress meticulously to ensure timely completion.
• Keep CRM documentation organized, accurate, and current.
• Adhere to prescribed workflows and checklists to ensure consistent operations.

Work Environment

• Full-time, in-office position based in Dallas, TX.
• Structured workflow with clear, well-defined processes.
• Supportive leadership fostering a stable and predictable environment.

About MyUtilities

MyUtilities excels in simplifying the move-in experience by enabling customers to set up essential services like electricity, internet, cable, and security easily through a single platform. The company is expanding its Dallas team to continue delivering seamless customer experiences.

Candidate Qualifications

• One to three years of experience in highly structured administrative, operational, or processing roles.
• Exceptional attention to detail and commitment to accuracy.
• Comfortable in environments emphasizing structured processes.
• Ability to juggle multiple tasks while meeting strict deadlines.
• Strong written communication capabilities.
• Proficient in managing several software systems and browser tabs simultaneously.
• Basic skills in customer communication.
• Dependable with consistent work ethics.
• Availability to work full-time onsite in Dallas, TX.

Compensation and Benefits

• Annual salary of $45,000.
• Paid training sessions.
• Paid time off along with paid holidays.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.

Additional Information

This position is dynamic and fast-paced, requiring management of multiple concurrent orders and navigating complex external vendor platforms under daily deadlines. It is not merely data entry but a role focused on meticulous order fulfillment within a team-oriented structure.