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Overview

This opportunity is offered by a partner company managing all application processes. The Partner Success Manager role, based in the United States, focuses on enhancing strategic alliances that broaden access to specialized healthcare services. The position encompasses managing the entire partner lifecycle, from initial onboarding to long-term relationship development, combining relationship management, operational excellence, data analysis, and technology-driven process enhancements.

Key Responsibilities

Serve as the primary contact managing a portfolio of referral partners post sales transition.
Lead partners through onboarding, implementation, activation, and ongoing account management.
Establish trust-based relationships to boost engagement, satisfaction, and referral growth.
Perform regular partner evaluations, identify challenges, and proactively implement improvements.
Design and refine referral workflows to ensure simplicity, efficiency, and scalability.
Collaborate with marketing, technology, and business units to enhance referral processes and partner tools.
Develop educational materials, training resources, and partner-facing content for successful onboarding.
Analyze referral activity, engagement, and conversion metrics to identify trends and enhancement opportunities.
Interpret partner performance data to recommend strategies for increased adoption and success.
Gather partner feedback and translate insights into operational upgrades.
Maintain accurate partner records within CRM and referral management systems.
Utilize AI and automation tools to boost productivity, generate communications, analyze data, and streamline workflows.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or related disciplines.
Between 3 to 5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Healthcare Operations, or comparable roles.
Demonstrated success in building strategic partnerships, managing key accounts, and fostering growth.
Preferred experience in healthcare, behavioral health, telehealth, or similarly regulated industries.
Comprehensive knowledge of partner relationship management, referral workflows, and customer engagement methodologies.
Proficiency with CRM platforms, partner management tools, and digital collaboration technologies.
Experience leveraging AI platforms like ChatGPT or Claude to optimize workflows, analyze data, and create content.
Familiarity with Google Workspace, Microsoft Office, video conferencing, marketing automation, and form-building tools.
Strong analytical aptitude, organizational capabilities, communication proficiency, and project management skills.
Ability to multitask with meticulous attention to detail.
Problem-solving orientation with a passion for identifying growth opportunities and process improvement.
Motivation to forge impactful partnerships that enhance access to quality healthcare.

Benefits

Competitive remote salary ranging between 75000 and 90000 USD annually.
Fully remote workplace setting.
Opportunity to contribute significantly by expanding access to specialized healthcare services.
Supportive, mission-driven environment promoting innovation and idea sharing.
Unlimited paid time off to encourage work-life balance.
Comprehensive medical, dental, and vision insurance coverage.
401(k) plan with employer matching contributions.
Collaborative team focused on healthcare innovation, partnerships, and technology.

Additional Information

The hiring partner manages all candidate selection steps after initial applications. Applications are evaluated fairly and swiftly using AI technology to identify best matches, with final decisions made by the company’s internal team.

Data Privacy: Applicant data is processed according to relevant privacy regulations to evaluate candidates and share necessary information with the recruiter. AI tools support parts of the recruitment process but do not replace human evaluation.

Partner Success Manager