Patient Access Coordinator

About Hanger, Inc.

Hanger, Inc. is a leading provider in the orthotic and prosthetic (O&P) industry, offering advanced solutions and clinical programs focused on patient mobility and freedom. With over 160 years of experience, Hanger operates a broad network of patient care clinics nationwide and delivers branded and private label O&P products. The company's vision is to set the standard in orthotic and prosthetic care with exceptional patient outcomes and service.

Role Overview

As a Patient Access Coordinator, you will manage front office operations to ensure a positive and seamless experience for patients, referring parties, and staff. This role calls for strong communication abilities and computer skills, alongside experience at a reception or front desk environment.

Key Responsibilities

• Welcome and assist patients as they arrive, providing information about wait times and addressing front desk inquiries.
• Verify and update patient demographic and insurance information during check-in; handle registrations for walk-in patients.
• Collect payments such as deductibles, copays, and coinsurance at the reception area.
• Schedule follow-up appointments including casting, measurement, delivery sessions, and prosthetic care plans.
• Act as an intermediary for clinic services by sharing information on patient experience programs and support resources.
• Work closely with the Revenue Cycle Management team to gather necessary patient data.
• Maintain accurate and comprehensive electronic health records for all patients.

Minimum Qualifications

• High school diploma or equivalent educational and experiential background.
• Completion or suitability of the Talent Sorter assessment preferred as part of the hiring process.
• Under one year of experience in customer service, administrative roles, or related fields.
• Preferred experience in receptionist or medical front office procedures.
• Valid driver's license or ability to obtain one compliant with company motor vehicle safety policies.

Additional Preferred Skills

• Excellent interpersonal, oral (including telephone), and written communication abilities.
• Typing speed of at least 30 words per minute with accuracy.
• Experience working with individuals with disabilities.
• Familiarity with Alpha filing systems.
• Basic understanding of medical reimbursement, terminology, and front office duties.
• Proficiency in Windows-based software, email, and office equipment like fax machines, calculators, postage meters, and copiers.
• Strong integrity, transparency, and respectfulness in all interactions.
• Commitment to patient-centered care and fostering trust.
• Encouragement of open collaboration and adaptable innovation.
• Dedication to achieving superior outcomes and process improvements.

Benefits and Company Commitment

• Competitive salary and compensation packages.
• Eight paid national holidays plus four floating holidays annually.
• Paid time off encompassing vacation and sick leave.
• Medical, dental, and vision insurance benefits.
• 401(k) retirement savings plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus programs.
• Mentorship opportunities for career development.

Diversity and Equal Opportunity

Hanger, Inc. is committed to an inclusive workplace and prohibits discrimination or harassment of any kind based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status, or any legally protected characteristic. All employment actions comply with applicable laws to foster equal opportunity and protection from retaliation.