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Role overview

The Payments Manager is responsible for overseeing payment request handling, carrying out spot checks and other verification steps, and ensuring that manual and automated payments are processed and released accurately. The role also involves managing more complex payment-related queries when needed.

Qualifications

A first degree is required, preferably in Business Commerce or an equivalent field.

Experience

The position calls for 3 to 4 years of experience in payments and operations, along with practical exposure to the systems and platforms used in a payments environment. A working knowledge of exchange control regulations, related requirements, and reporting is also needed. Prior experience in a similar role is expected.

Behavioural competencies

Practical problem-solving and action-oriented thinking
Clear communication of information
Attention to detail and thorough checking
Continuous learning and skill development
Accurate documentation of facts
Careful review and analysis of information
Following established procedures
Effective interaction with others
Ability to meet deadlines and timeframes
Focus on delivering output
Taking initiative and acting promptly
Collaborative teamwork

Technical competencies

Client service support
Handling exceptions and non-standard cases
Knowledge of international markets
Proficiency with IT systems
Understanding of local market conditions
Resolving queries efficiently
Root cause analysis

Payments Manager

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