Performance Live Center Planner

About the Role

The Performance Live Center Planner is responsible for leading Performance Live Engineers to ensure safe, dependable, and efficient delivery of products and services. This position focuses on maximizing internal and external customer satisfaction and service quality while managing technical and incident operations in coordination with GU BL PSD Managers.

Responsibilities

• Lead and supervise Performance Live Engineers maintaining safe and efficient operation standards.
• Enhance customer satisfaction and uphold high service quality.
• Coordinate with GU BL PSD Managers for job lifecycle, technical support, and incident management.
• Promote consistent application of standard work practices and risk control measures.
• Provide transparency on crew and function safety and quality metrics, identifying opportunities for improvement.
• Review and confirm resource planning including workforce and assets aligned with return on growth projections.
• Collaborate with Performance Live Center Manager to balance engineer workload per risk assessment and efficiency goals.
• Ensure compliance of PLC hardware and software with IT standards.
• Allocate tasks to Performance Live engineers based on workload and job complexity.
• Implement and monitor customer data management strategies.
• Validate job-specific responsibilities and accountabilities following the service model.
• Conduct thorough pre-job and post-job briefings detailing risks and mitigations for field staff.
• Manage incident lifecycle according to risk matrix guidelines, escalating issues appropriately, and leading incident response and recovery operations.
• Participate actively in incident investigations, validating findings and conducting reviews.
• Oversee service delivery processes striving to exceed customer expectations.
• Ensure quality control on all field deliverables and approve final outputs.

Additional Information

The role targets experienced professionals. SLB embraces equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age, disability, or other legally protected attributes.