Process Operations Associate – Third Party Requests (AFC)

Location and Relocation Support

This role is situated in Berlin, Germany. Assistance with relocation is available if needed.

About the Company

Trade Republic stands as Europe's largest savings platform, operating across 18 countries and serving over 10 million customers who collectively entrusted assets exceeding 150 billion euros. The company's mission is bold and clear: to empower every individual to accumulate wealth by granting simple, secure, and free access to financial systems.

Role Overview

As a member of the Anti-Financial Crime Operations team, your specialist focus will be on Third Party Requests and Authority Operations. While routine requests are primarily managed by the Level 1 operations team, you will handle the more complex and exceptional cases, including escalations, communicating with authorities, quality assurance, and operational mentoring.

Key Responsibilities

• Manage intricate or exceptional cases, internal escalations, urgent authority matters, and situations necessitating refined operational judgement.
• Take full responsibility for sensitive written communications with German authorities, ensuring responses are meticulously crafted, professional, and suitable for each request.
• Provide guidance to the L1 operations team regarding case processing, interpreting requests, documentation standards, and when to escalate.
• Conduct quality reviews on specific L1-handled cases to detect recurring errors, deviations from processes, or training needs.
• Assist in organizing and prioritizing queues, reducing backlogs, and tracking follow-ups for authority-related tasks that require specialist input.

Candidate Profile and Requirements

• Proficiency at C2 level in the German language is critical, mainly due to frequent written interactions with German public authorities and institutions.
• Exceptional written communication skills with the ability to compose clear, professional, precise, and legally correct responses in German.
• High attention to detail and accuracy when dealing with sensitive legal, regulatory, and customer-related data.
• A dependable, structured, and execution-oriented work approach, accompanied by confidence in owning complex operational challenges.
• Capability to mentor junior colleagues and support the Level 1 operations team with practical advice.
• Competence in thriving under pressure while managing urgent, delicate, or high-volume authority requests.

Why Join Us

The company culture encourages ownership, excellence, and high energy. The team is deeply committed to delivering impactful results and maintaining mutual accountability. The mission to address one of Europe's greatest challenges—narrowing the pension gap and democratizing wealth—creates a motivating environment for those passionate about making a difference.