Product Operations Manager

About Us

Mintegral is a leading platform specializing in programmatic and interactive mobile advertising, primarily focused on the Asia-Pacific region but expanding globally. Leveraging advanced AI technology, we provide advertisers and developers worldwide with innovative mobile marketing and monetization solutions, helping them surpass their marketing objectives.

Since its inception in 2015 as Mobvista's in-house programmatic platform, Mintegral has rapidly become one of Asia's largest mobile advertising platforms. Our product suite includes a Self-service Platform, DSP, SSP, Ad Exchange, and DMP. Additionally, our Mindworks Creative Studio delivers cutting-edge creative solutions ranging from traditional to interactive ad formats.

Role Overview

We are seeking a driven Product Operations Manager to join our Advertising SaaS platform team. This role focuses on enhancing customer adoption, engagement, and business growth by aligning customer needs with product development strategies. The position requires collaboration across product management, engineering, sales, and customer success functions to enhance user experience and boost key metrics such as activation, retention, renewal, and satisfaction.

Key Responsibilities

• Manage customer operations for B2B SaaS products to improve activation, conversion, renewal rates, and overall satisfaction.
• Formulate strategies to increase product adoption, deepen customer engagement, and maximize long-term value.
• Engage with customers to understand challenges, gather feedback, and uncover opportunities for product refinement.
• Facilitate customer onboarding, enablement, and continuous usage of the product.
• Convert customer business needs into actionable product insights and collaborate with cross-functional teams to prioritize and implement solutions.
• Participate actively in product development cycles from requirement gathering to launch support and post-launch evaluation.
• Monitor market trends and competitor products to inform development recommendations.
• Execute data analysis to spot business opportunities, operational inefficiencies, and user behavior trends.
• Create monitoring dashboards and performance reports for product metrics.
• Utilize data-driven approaches to enhance operational workflows and team productivity.
• Assess the impact of operational initiatives through experiments and iterative improvements.

Qualifications

• Bachelor’s degree or higher in Business, Marketing, Computer Science, Data Science, Engineering, Statistics, Economics, or related disciplines.
• 1 to 3 years of experience in B2B product operations, SaaS operations, or customer success roles.
• Strong product-oriented mindset with the capacity to translate customer needs into product development actions.
• Excellent analytical and problem-solving abilities supported by independent data analysis skills.
• Proficiency in at least one data analysis tool such as SQL, Python, Tableau, or Excel.
• Effective communication and teamwork skills across different departments.

Preferred Qualifications

• Experience with B2B SaaS, enterprise software, advertising or marketing technology platforms, or data intelligence products.
• Background in managing enterprise customer lifecycle and operations.
• Capability to author product requirements and lead their implementation.
• Deep understanding of analytics platforms, data-driven products, or business intelligence solutions.
• Fluency in English and experience interacting with international clients is advantageous.

Why Work with Us

• Engage with next-gen advertising SaaS solutions that empower data-informed business decisions.
• Work collaboratively with diverse teams to build products utilized by enterprise-level customers.
• Gain hands-on experience with large-scale data platforms, advertising tech, and AI-powered business tools.
• Directly influence product success, customer satisfaction, and overall business growth.