Program Operations Associate

About YouthBuild Global

YouthBuild Global serves as the central hub for the YouthBuild movement, collaborating with a vast network of YouthBuild programs worldwide dedicated to empowering opportunity youth. These programs help young people who are disconnected from education and employment regain their education, acquire job skills and credentials, and develop as community leaders. The organization supports these initiatives with training, technical assistance, capacity building, leadership development, financial sustainability efforts, and advocacy for policy and narrative change.

Role Summary

The Program Operations Associate is a vital cross-functional position that supports the Program team by managing administrative and operational tasks. This includes facilitating coordination between AmeriCorps and Department of Labor contracts, Network Engagement, grants administration, and organizing organizational events and convenings. The goal of this position is to streamline processes, improve alignment, and enhance the execution of multiple program areas by providing project coordination, logistical support, and managing systems effectively.

Core Responsibilities

• Manage daily administrative and coordination tasks across program departments, including DOL Program Impact, AmeriCorps, and Network Engagement teams.
• Monitor project deliverables, deadlines, milestones, and ensure timely follow-up by program leaders.
• Coordinate workflows, meetings, and communications to ensure alignment across teams.
• Maintain program documentation, trackers, shared files, and tools to support operational efficiency.
• Assist with grant and contract administrative tasks and other program priorities as assigned.
• Serve as a liaison across program teams to align priorities and scheduling.
• Support staff onboarding, internal communications, and improvements to cross-team processes.
• Streamline recurring workflows including quarterly meetings, dashboards, and trends reviews.
• Maintain shared systems and promote improvements in workflows, documentation, and organization.
• Track data and support reporting requirements for program initiatives.
• Coordinate logistics for events and convenings in various formats: in-person, hybrid, and virtual.
• Manage event scheduling, vendor relations, participant communication, and related materials.
• Prepare run-of-show documents and assist with event execution and follow-up activities.
• Use AI tools responsibly according to organizational policies, ensuring appropriate and confidential application in communications and documents.

Required Qualifications and Experience

• Between 2 to 3 years of relevant experience in operations, coordination, administration, or program support.
• Experience managing support for multiple teams or projects in a fast-paced environment.
• Strong organizational and project management skills with meticulous attention to detail.
• Proven background supporting events, trainings, or convenings.
• Familiarity with Microsoft 365 and collaboration or tracking tools.
• Basic understanding of AI tools and motivation to learn and adapt.

Key Skills & Attributes

• Exceptional organizational capability and attention to detail.
• Ability to juggle multiple priorities effectively with reliable follow-through and good judgment.
• Clear verbal and written communication skills.
• Strong interpersonal skills with a collaborative approach across teams.
• Adaptability, professionalism, and a customer-service mindset.
• Passion for supporting the YouthBuild model and opportunity youth.

Physical Requirements

Occasional lifting for event materials and periodic support for in-person meetings or travel logistics may be required.

Compensation and Benefits

This is a Grade 2 position offering an annual salary between $55,000 and $60,000. Benefits include comprehensive medical, dental, and vision insurance, a 401(k) plan with employer matching, paid holidays, and access to an Employee Assistance Program for well-being support.

Equal Opportunity Statement

YouthBuild Global is committed to equal employment opportunities regardless of age, national origin, citizenship, disability, race, religion, veteran status, or any protected characteristic. Reasonable accommodations are provided to qualified individuals with disabilities.

Work Location

This role is eligible for remote work within several states including Massachusetts, Maine, New Hampshire, New York, DC, Maryland, North Carolina, South Carolina, Georgia, Florida, Wisconsin, California, and Texas, as well as in-person or hybrid at the Roxbury, MA office.