- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Job Purpose
Ensure telecalling operations in the life insurance sales channel comply with quality and regulatory standards to boost customer satisfaction and operational efficiency.
Principal Responsibilities
- Monitor and assess selected inbound and outbound telecalls daily for adherence to company policies and regulations.
- Identify improvement areas and communicate feedback to telecalling staff effectively.
- Develop and maintain quality assurance protocols and checklists aligned with regulatory and business needs.
- Verify telecalling scripts comply with all legal and regulatory requirements.
- Deliver constructive feedback and coaching to agents based on call quality assessments.
- Lead calibration meetings with team leaders and managers to standardize quality benchmarks.
- Generate and analyze quality reports to highlight trends and propose improvement measures to management.
- Support the creation and execution of training sessions for new hires and current telecalling agents.
- Stay abreast of industry trends and regulatory updates through continuous learning.