Receptionist

About Rixos Bab Al Bahr

Rixos Bab Al Bahr is a prestigious five-star luxury beachfront resort situated on Al Marjan Island, Ras Al Khaimah, UAE. Famous for its authentic Turkish hospitality and exceptional service quality, it redefines modern luxury through an innovative ultra all-inclusive model. Guests enjoy elegant rooms, diverse international and specialty dining, engaging entertainment, extensive leisure and recreational facilities, family-oriented activities, wellness and spa treatments, and personalized services, all set along pristine beaches by the Arabian Gulf. The resort caters to families, couples, and luxury travelers aiming for comfort, excellence, and memorable experiences.

Work Environment and Benefits

This resort provides a multicultural and supportive work atmosphere with career advancement opportunities and professional growth through training aligned with international luxury standards. Employees receive competitive compensation, duty meals covering all mealtimes plus coffee breaks, vacation tickets or related benefits, and medical insurance coverage.

Job Responsibilities

• Deliver excellent customer service while adhering to all safety procedures.
• Maintain smooth customer flow through the resort's reception area.
• Handle incoming phone calls by answering, screening, and forwarding appropriately.
• Understand and manage care plans, including obtaining documentation from insurance providers when necessary.
• Provide customers with accurate foundational information.
• Coordinate and confirm appointments, follow-ups, and classes.
• Organize patient records daily and prepare files for upcoming appointments.
• Monitor order statuses and inform customers about arrivals or delays.
• Keep reception areas clean, organized, and stocked with necessary materials.
• Manage delivery of mail and inventory of office supplies.
• Attend mandatory scheduled communication meetings.

Candidate Qualifications

• Previous experience as a receptionist or front office representative is advantageous but not mandatory.
• Preferably 0 to 2 years of relevant experience or related training.
• Experience managing multiple phone lines is preferable.
• Strong customer service and organizational skills are essential.
• Fluency in additional languages such as Russian or German is a plus.
• Minimum education requirement: High School Diploma or equivalent.