직무 설명

Overview

This position is for a remote customer-focused support professional who can handle customer communication, keep records organized, and provide reliable administrative help. The role suits someone with strong communication skills, good problem-solving ability, and comfort working independently in a digital environment.

What you will do

Respond to customer questions through email and other online communication channels.
Keep customer information, databases, and tracking sheets current and accurate.
Arrange follow-ups, requests, and scheduling-related activities.
Sort and maintain digital documents and ensure files are properly recorded.
Track open items and make sure tasks are completed within the expected time.
Enter data carefully and maintain a high level of accuracy.
Draft simple reports, summaries, and status updates when needed.
Support general administrative and operational activities.

What we are looking for

Clear written communication and a customer service mindset.
Strong planning, organization, and time management skills.
Ability to handle several tasks and prioritize effectively.
Comfort with digital platforms and online work tools.
Very careful attention to detail and accuracy.
Self-driven attitude with the ability to work without close supervision.
A practical, proactive approach to solving problems.
Prior exposure to customer support or administrative work is an advantage.

Tools and systems used

Google Workspace or Microsoft Office tools such as Excel, Docs, and Sheets.
Email systems and customer support software.
Task and project tracking tools.
Remote collaboration tools for chat and video meetings.

Benefits

Competitive pay package.
Flexible schedule in a remote setup.
Guided onboarding and training support.
Opportunities to grow in customer support and administration.
Performance-linked incentives.
Collaborative and supportive remote team culture.
Access to continuing learning and development resources.

Remote Customer Assistant