- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3주 전
- 작업 모드
- 재택근무
- 교육
- High school diploma or GED
- 적임
- Candidates who are available for remote work, preferably based in the Eastern time zone, and who can handle after-hours/on-call responsibilities may apply. Prior office, healthcare, or bilingual experience is preferred but not required.
- 재개하다
- 신청 시 필수 사항
직무 설명
Role overview
The Intake Coordinator will manage new patient referral coordination and help ensure each patient moves smoothly into agency services. This role works closely with account executives/liaisons, referral sources, discharge planners, and location staff while following company policies, internal procedures, and applicable federal and state rules.
This is a work-from-home position, and candidates based in the Eastern time zone are preferred.
Key duties
- Answer questions from referral sources and office teams with clear, complete, and accurate information.
- Handle multiple incoming calls from internal and external contacts and route each request or caller to the right person or task.
- Build and maintain positive working relationships with referral sources to support continued referrals.
- Check referral paperwork for accuracy and completeness before processing.
- Make sure all required referral documents are completed without missing details.
- Enter referral information immediately into the electronic medical record so the team can access up-to-date information.
- Work with local colleagues to assign each case to an appropriate skilled professional based on the ordered services.
- Copy, fax, scan, mail route, or email documents as needed.
- Keep department logs and tracking tools updated.
- Take on additional responsibilities as assigned.
Requirements
- High school diploma or GED.
- Comfort using Microsoft Office tools, especially Outlook and Teams.
- Willingness to work after hours and participate in an on-call schedule.
- Strong familiarity with the Microsoft operating environment and email use in Outlook.
- Data entry speed of 40 words per minute or 10,000 keystrokes per hour.
- Ability to communicate clearly and briefly by email.
- Basic understanding of how the healthcare and insurance sectors operate.
Preferred background
- At least 1 year of prior office experience is preferred.
- Previous healthcare experience is an advantage.
- Bilingual experience is a plus.
- Exposure to Microsoft Teams, HomeCare Homebase, Careport portals, and EPIC portals is beneficial.
- Ability to multitask in a fast-moving environment.
Additional information
Regular after-hours availability and an on-call rotation may be part of the schedule. The role requires working in a fast-paced setting and balancing several tasks at once.