Security Dispatcher

About Player 15 Group

Player 15 Group, the organization behind teams such as the NBA's Phoenix Suns, WNBA's Phoenix Mercury, G League's Valley Suns, and Mortgage Matchup Center, operates from downtown Phoenix. Their culture is founded on passion, creativity, innovation, and care, with a focus on creating memorable experiences for fans, partners, and the community. The team environment is fast-paced and collaborative, with each member playing a critical role in the success and impact of their sports and entertainment ventures.

Role Overview

The Security Dispatcher will be responsible for managing event security operations at Player 15 Group events, supporting staff training, and assisting leadership with staffing and hiring initiatives. This position requires overseeing the Event Security Control Center, ensuring protocols are followed, maintaining situational awareness, and upholding arena policies and safety standards.

Key Responsibilities

• Manage and supervise the Event Security Control Center during events.
• Participate in training, onboarding, and development of security personnel.
• Support recruitment and staffing efforts as delegated by leadership.
• Develop and implement standardized dispatch protocols for consistency across events.
• Assist in preparing and delivering training materials; occasionally moderate training sessions.
• Ensure security staff are adequately positioned, equipped, and prepared.
• Enforce arena policies, safety regulations, and the NBA Fan Code of Conduct professionally and consistently.
• Monitor crowd behavior to detect safety issues, suspicious activities, or breaches in policies.
• Respond swiftly and appropriately to incidents, alarms, emergencies, and challenging guest situations.
• Guide team members during emergencies, evacuations, and re-entry procedures.
• Report suspicious behaviors, unattended items, injuries, safety violations, and facility concerns promptly to leadership.
• Prepare detailed and accurate incident reports in a timely manner.
• Maintain constant situational awareness inside and outside the arena, including patrol and response duties.
• Possess thorough knowledge of arena layout and amenities to assist team members and guests.
• Serve as a reliable source of information regarding event specifics and answer team inquiries courteously.
• Identify and suggest improvements to enhance security operations while prioritizing safety.
• Maintain confidentiality of sensitive and proprietary information following organizational policies.
• Commit to working at least 90% of events.

Required Qualifications and Experience

• Exceptional customer service and guest interaction capabilities.
• Excellent verbal and written communication skills.
• Strong teamwork and collaborative mindset.
• Sound judgment and ability to make informed decisions under pressure.
• High standards of accountability and professionalism.
• Strict adherence to security rules, procedures, and protocols.
• Proven leadership and supervisory experience with ability to mentor and coach staff.
• Familiarity with radios, communication tools, and security technologies.
• High school diploma or equivalent (GED).
• Eligibility for promotion from security roles within the organization.
• Demonstrated proficiency in core functions and expectations of roles such as Event Security Officer, Security Specialist, or Security Team Captain.
• Preferred minimum two years of security dispatch experience.
• Preferred minimum three years of customer service experience.
• Prior leadership or supervisory roles are highly preferred.
• Military or law enforcement background is advantageous.

Work Culture and Environment

The organization values an in-person, collaborative work environment that supports and empowers its workforce. They encourage ownership, initiative, and a positive, can-do attitude to foster team success and enhance fan experiences. Various career advancement opportunities and engaging daily experiences contribute to a workplace where employees enjoy coming to work.

Benefits and Perks

• Competitive health benefits including medical, dental, vision, life, and disability coverage.
• Paid time off including vacation, sick leave, volunteer days, and company holidays.
• 401(k) retirement plan with company matching contributions.
• Frequent team member events such as offsites, catered meals, and specialty food trucks.
• Company swag and employee discounts available at Team Shop and online stores.
• Complimentary tickets to team games and local sports or concerts as available.
• Onsite amenities including a fitness center with locker rooms and showers, basketball courts, pickleball court, golf simulator, putting green, cafeteria, and collaborative spaces.

Equal Opportunity Statement

Player 15 Group is dedicated to creating a diverse workforce and provides equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Additional Information

This job description does not encompass all the duties or responsibilities the position may require. Duties may evolve without prior notice depending on event and non-event needs. Candidates should be prepared for a dynamic work environment.