Senior IT Operations Engineer

Overview

This is a senior-level IT Operations Engineer position based in Australia focused on delivering a secure, scalable, and high-performing technology environment supporting a distributed global workforce. The role involves enhancing IT operations through strategic design, enterprise system management, and continuous infrastructure improvements. It emphasizes expertise with SaaS platforms, endpoint management, automation, and AI tools within a remote-first setting, offering significant autonomy and opportunities to lead and mentor.

Key Responsibilities

• Lead the planning, execution, and refinement of IT operations strategies for dependable, scalable, and secure technology infrastructure.
• Oversee and optimize management of enterprise SaaS applications, including identity and access controls, collaboration tools, productivity suites, and endpoint management solutions.
• Initiate improvements in IT infrastructure performance, security posture, and operational effectiveness.
• Guide AI-powered workplace tool adoption, ensuring access governance, compliance, and effective utilization.
• Maintain leadership over macOS fleet administration, device management, and endpoint security protocols.
• Provide mentorship and technical guidance to junior IT engineers to foster skill development and operational excellence.
• Collaborate cross-functionally to align IT capabilities with business strategies and evolving requirements.
• Manage technical initiatives such as projects, audits, access reviews, and process automation efforts.
• Offer expert advice influencing tool selection, IT architecture decisions, and long-term infrastructure strategies.

Qualifications and Experience

• Extensive senior-level experience in IT operations, systems engineering, or workplace technology roles with demonstrable success in improving IT environments.
• Deep expertise in SaaS administration, identity and access management, endpoint management, and security best practices.
• Practical experience managing macOS environments and enterprise device management.
• Experience handling enterprise AI tools, including governance, access provisioning, and usage oversight.
• Strong foundation in IT infrastructure, automation, compliance standards, and operational workflows.
• Excellent strategic problem-solving skills with autonomy in addressing complex technical issues.
• Proven leadership skills with mentoring experience and technical leadership capability.
• Outstanding communication abilities tailored for both technical and non-technical audiences.
• Effective in remote, distributed, and asynchronous teamwork environments.
• Fluency in English is mandatory.

Benefits and Perks

• Fully remote work setup with flexibility to operate from any location.
• Flexible work hours supporting autonomy and a balanced work-life culture.
• Competitive salary adjusted for location plus stock options.
• Generous paid time off and 16 weeks of paid parental leave.
• Access to mental health support services.
• Allocated budget for personal learning and development.
• Financial support for home office setup and provision of company IT hardware.
• Funding for local team social events, co-working spaces, and community activities.
• Engage with a global workforce while influencing future workplace technology strategies.

Additional Information

This role is represented by a partner company that handles all applicant screening and further procedural steps. Their AI-enhanced selection ensures fair and objective candidate assessment to match core role needs. All final recruitment decisions rest with the hiring company. Applicants acknowledge consent to data processing per GDPR and other applicable laws, with rights to access and modify personal data. AI tools support but do not replace human decision-making in recruitment processes.