- 경험
- 3–10 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- Any Graduate
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Bounteous
Bounteous x Accolite accelerates the future for leading global brands by delivering services across Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Supported by over 5,000 employees worldwide across North America, APAC, and EMEA, along with partnerships with top technology providers, we enable world-class business impact through innovative digital engineering and data-driven solutions.
Role Responsibilities
- Deliver L2 and L3 support by resolving complex technical challenges.
- Diagnose and debug issues within software, applications, and systems.
- Work closely with diverse teams to ensure issues are resolved promptly.
- Create and maintain tools and scripts to improve troubleshooting efficiency.
- Provide mentoring and training to junior engineers.
- Conduct frequent performance reviews and identify opportunities for improvements.
- Keep abreast of latest industry trends and integrate best practices.
- Maintain clear communication with stakeholders for progress updates and requirement gathering.
- Document solutions and develop knowledge base articles for reference.
Candidate Requirements
- Between 3 and 10 years of experience in L2/L3 technical support roles.
- Strong capability in troubleshooting and debugging technical issues.
- Excellent collaboration and communication skills.
- Competency in scripting and tool development to optimize support processes.
- Proven experience mentoring and delivering training to team members.
- Analytical aptitude for evaluating performance and driving enhancements.
- Commitment to staying updated on industry developments and standards.
- Documenting resolutions and maintaining knowledge bases effectively.
Eligibility
Applicants must have completed any graduate degree.