Service Advisor

Role Overview

The Service Advisor acts as the primary liaison between customers and the vehicle maintenance team, assisting clients in comprehending their vehicle's repair or maintenance options and addressing their concerns prior to technician scheduling.

Key Responsibilities

• Diagnose vehicle issues to determine root causes, repairs needed, and parts requiring replacement.
• Communicate diagnostic findings clearly to customers using an appropriate checklist to ensure they understand the required repairs.
• Provide comprehensive details to customers regarding necessary services and repairs for their vehicles.
• Promote and introduce additional services to customers with the aim of upselling.
• Welcome customers, attend carefully to their requirements, and arrange appointments accordingly.
• Collaborate directly with customers to ascertain their needs and relay accurate information to Service Technicians for excellent service delivery.
• Respond to inquiries about service results, scheduling, vehicle drop-off, and pick-up processes.
• Address customer complaints, questions, and concerns with professionalism and effectiveness.
• Follow up with customers on approval of estimates, updates on service progress, and confirmation of completed work.