Service Coordinator

About the Role

Orange Recruitment is seeking a Service Coordinator to join a dynamic engineering services company based in Dublin. This role is ideal for individuals who thrive in busy settings, juggling multiple tasks, and serving as a crucial bridge between customers, field engineers, and operational staff. The position involves overseeing service requests, coordinating maintenance activities, and ensuring smooth communication and operations.

Key Responsibilities

• Handling incoming service requests via phone and email channels
• Arranging and managing engineers' appointments and site visits
• Providing updates to customers on ongoing work and expected response times
• Organizing scheduled maintenance activities
• Communicating with subcontractors and external service providers
• Keeping precise records and managing related service documentation
• Assisting with invoicing and general administrative duties
• Supporting operational teams by preparing reports and ensuring compliance paperwork is in order

Ideal Candidate Profile

• Experience in administrative roles, scheduling, or customer service
• Excellent verbal and written communication skills combined with strong organizational capabilities
• Ability to multitask efficiently while maintaining high attention to detail
• Proficient using Microsoft Office and other IT tools
• A positive, proactive attitude towards work challenges and collaboration

What’s Offered

• Annual salary ranging from €35,000 to €40,000
• Permanent, full-time employment contract
• Joining a supportive and friendly team environment
• Opportunities for career growth and advancement
• A diverse and engaging workload within an established, expanding company

Additional Information

This vacancy is particularly suitable for applicants coming from backgrounds such as service coordination, facilities management, engineering administration, scheduling, or customer support roles.