Shift Leader

Overview

Papa John's values diversity as a vital strength and invites you to bring your unique qualities to our team. The Shift Leader plays a key role in overseeing restaurant shifts to ensure top-notch product quality and exceptional customer service that drive profitability. This role also involves operational management, including implementation of company policies, and strict adherence to federal, state, and local regulations along with ethical business standards.

Responsibilities

• Follow specific guidelines and techniques for all workstations, including dough handling, portion accuracy, and product preparation while ensuring proper holding times.
• Consistently support achievement of company product goals by meeting customer expectations, minimizing complaints, and responding effectively to customer needs.
• Comply with all team member policies such as image standards, attendance, safety, and security as outlined in the employee handbook.
• Embody company Core Values, maintain a positive outlook, collaborate effectively with coworkers, and adapt easily to changes.
• Oversee sufficient staffing for shifts, promptly address issues, and maintain standards for product quality, customer service, risk management, food/labor costs, and cleanliness.
• Contribute to profitability by managing costs within set guidelines, accurately using company tools like the FOCUS System, handling cash responsibly, and controlling inventory levels to reduce waste.

Additional Information

Working behind the scenes to deliver pizza is both demanding and rewarding. If you're seeking a career path in a dynamic company committed to progress, Papa John's offers that opportunity.

Papa John's is a Federal Contractor participating in E-Verify to validate employment eligibility of new hires. The company is an Affirmative Action and Equal Opportunity Employer, ensuring fairness and inclusivity in the workplace.